Certara in Sheffield is seeking an IT End User Support Analyst Level 2 to join the global Service Desk. You will troubleshoot production issues, triage incidents, and provide frontline support to professional services, software, and corporate users.
The role covers onsite hardware deployments, endpoint management, and documentation of resolutions, with collaboration across Level 1/Level 3 teams and a focus on SOX, ISO 9001, ISO 27001, and SOC 2 compliance.
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IT End User Support Analyst II — Global Onsite Desk in Sheffield employer: Certara
At Certara, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among our multidisciplinary research teams. Located in a vibrant area with access to cutting-edge resources, we provide our employees with ample opportunities for professional growth, including participation in educational workshops and engagement with industry leaders. Our commitment to diversity and merit-based advancement ensures that every team member can thrive while contributing to the transformative work of bringing life-saving medicines to market.
