Certara is seeking a hands-on IT End User Support Analyst Level 2 to join our IT Service Desk in Sheffield. You will triage, investigate, and resolve production IT issues, supporting Windows, macOS, and Microsoft 365, and collaborate with global teams to ensure smooth end-user experience and compliance across SOX/ISO SOC standards.
The role involves onsite responsibilities at the Sheffield office, effective ticketing, and contributing to continuous improvement while maintaining end-user
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Global IT End-User Support Analyst II in Sheffield employer: Certara
At Certara, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among our multidisciplinary research teams. Located in a vibrant area with access to cutting-edge resources, we provide our employees with ample opportunities for professional growth, including participation in educational workshops and engagement with industry leaders. Our commitment to diversity and merit-based advancement ensures that every team member can thrive while contributing to the transformative work of bringing life-saving medicines to market.
