At a Glance
- Tasks: Engage and retain customers while driving their understanding of our innovative recruitment tech products.
- Company: Join a dynamic technology partner in the recruitment industry.
- Benefits: Earn up to £13.60 per hour with a flexible remote working environment.
- Other info: Enjoy a year-long contract with opportunities for growth in a fast-paced industry.
- Why this job: Make a real impact in customer success and help shape the future of online recruiting.
- Qualifications: Experience in customer success, sales, or marketing; knowledge of recruitment is a plus.
Customer Success Remote working Hourly paid - PAYE contract up to £13.60 per hour for 12 months with an ASAP start.
Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you!
Certain Advantage is working with a technology partner within the recruitment group and looking for a contractor to work for a year as a Customer Success professional. This is a remote-based role in the UK, or potentially Ireland, and would suit a previous candidate with customer success, sales, marketing, and recruitment knowledge.
The Customer Success professional is a customer-facing role that will engage, retain, and drive our customers' understanding of the product offerings, focusing on the growing Employer Branding and Online Recruiting space. The role is key to driving retention in their book of business.
The ideal candidate will be passionate about the mission and the customers they partner with, providing unique solutions and an outstanding customer experience.
- Some experience within accounts, customer success, sales, and consulting background.
- Experience in Digital and Branding advertising campaigns and online recruiting would be helpful.
- Basic understanding of the recruitment landscape.
- CRM knowledge, ideally Salesforce.
- Nice to have: Customer Success Analysis tools like Gainsight.
- Passion for online advertising, media, marketing, and employer branding.
- Consistent track record of successfully achieving customer retention goals is a plus.
Please apply using the link with your updated CV if interested.
Remote Customer Success Executive in York employer: Certain Advantage
At Certain Advantage, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Remote Customer Success Executive, you will enjoy the flexibility of working from home while being part of a supportive team dedicated to delivering exceptional customer experiences in the recruitment tech market. With competitive pay and opportunities to enhance your skills in a rapidly evolving industry, we are committed to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Executive in York
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people in the industry can give you insider tips and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about your past experiences and how they relate to the role. We want you to shine and show off your skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote Customer Success Executive in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success role. Highlight your experience in customer service, sales, and any relevant recruitment knowledge. We want to see how your skills align with our mission!
Show Your Passion:In your application, let us know why you're passionate about customer success and the recruitment tech market. Share specific examples of how you've driven customer retention or provided outstanding service in the past.
Highlight Relevant Experience:If you have experience with CRM tools like Salesforce or customer success analysis tools like Gainsight, make sure to mention it! We love seeing candidates who are familiar with the tools that can help us succeed.
Apply Through Our Website:Don't forget to apply through our website using the link provided! It makes it easier for us to review your application and get back to you quickly. We can't wait to see what you bring to the table!
How to prepare for a job interview at Certain Advantage
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to engage and retain customers, especially in the recruitment tech market. Be ready to discuss your previous experiences and how they relate to driving customer satisfaction and retention.
✨Familiarise Yourself with the Tools
Since CRM knowledge is key, get comfortable with Salesforce and any customer success analysis tools like Gainsight. If you can, try to demonstrate your understanding of these tools during the interview. It shows you're proactive and ready to hit the ground running!
✨Show Your Passion for Employer Branding
This role focuses heavily on employer branding and online recruiting. Be prepared to share your thoughts on current trends in these areas and how you can contribute to enhancing the company's offerings. Your enthusiasm will shine through and make a lasting impression.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical customer issues or improve retention strategies. Think of specific examples from your past roles where you successfully navigated similar challenges. This will help you showcase your problem-solving skills and customer-centric mindset.
