At a Glance
- Tasks: Engage and retain customers while driving their understanding of our innovative recruitment tech products.
- Company: Join a dynamic technology partner in the recruitment industry.
- Benefits: Earn up to £13.60 per hour with a flexible remote working environment.
- Other info: Enjoy a year-long contract with opportunities for growth in a fast-paced industry.
- Why this job: Make a real impact by enhancing customer experiences in the exciting world of online recruiting.
- Qualifications: Experience in customer success, sales, or marketing; knowledge of recruitment is a plus.
Customer Success Remote working Hourly paid - PAYE contract up to £13.60 per hour for 12 months with an ASAP start.
Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you!
Certain Advantage is working with a technology partner within the recruitment group and looking for a contractor to work for a year as a Customer Success professional. This is a remote-based role in the UK, or potentially Ireland, and would suit a previous candidate with customer success, sales, marketing, and recruitment knowledge.
The Customer Success professional is a customer-facing role that will engage, retain, and drive our customers' understanding of the product offerings, focusing on the growing Employer Branding and Online Recruiting space. The role is key to driving retention in their book of business.
The ideal candidate will be passionate about the mission and the customers they partner with, providing unique solutions and an outstanding customer experience.
- Some experience within accounts, customer success, sales, and consulting background.
- Experience in Digital and Branding advertising campaigns and online recruiting would be helpful.
- Basic understanding of the recruitment landscape.
- CRM knowledge, ideally Salesforce.
- Nice to have: Customer Success Analysis tools like Gainsight.
- Passion for online advertising, media, marketing, and employer branding.
- Consistent track record of successfully achieving customer retention goals is a plus.
Please apply using the link with your updated CV if interested.
Remote Customer Success Executive in Stoke-on-Trent employer: Certain Advantage
At Certain Advantage, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. As a Remote Customer Success Executive, you will enjoy the flexibility of working from home while being part of a passionate team dedicated to enhancing customer experiences in the recruitment tech market. With competitive hourly pay and opportunities to engage with innovative solutions, this role offers a meaningful career path for those eager to make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Executive in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people in the industry can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and recruitment tech. Think about your past experiences and how they relate to the role – storytelling is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Remote Customer Success Executive in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success role. Highlight any relevant experience in customer service, sales, or recruitment tech to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer success and how your background aligns with our mission. Don’t forget to mention any specific achievements that demonstrate your ability to drive customer retention.
Showcase Your Knowledge:We love candidates who know their stuff! If you have experience with CRM tools like Salesforce or customer success analysis tools, make sure to mention them. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Certain Advantage
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to engage and retain customers, especially in the recruitment tech market. Be ready to discuss your previous experiences and how they relate to driving customer satisfaction and retention.
✨Familiarise Yourself with the Tools
Since CRM knowledge is key, get comfortable with Salesforce and any customer success analysis tools like Gainsight. If you can, try to demonstrate your understanding of these tools during the interview. It shows you're proactive and ready to hit the ground running!
✨Show Your Passion for Employer Branding
This role focuses heavily on employer branding and online recruiting. Be prepared to share your thoughts on current trends in these areas and how you can contribute to enhancing the company's offerings. Your enthusiasm will shine through and make a lasting impression.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical customer issues or improve retention strategies. Think of specific examples from your past roles where you successfully navigated similar challenges. This will help you showcase your problem-solving skills and customer-centric mindset.
