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- Tasks: Engage with customers to retain their business and schedule sales appointments.
- Company: Join a leading automotive business in Stockport that values its people.
- Benefits: Earn £12.24 an hour plus bonuses, with opportunities for career growth.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales, excellent communication skills required.
- Other info: Fast-paced environment with temp to perm opportunities and flexible shifts.
The predicted salary is between 12 - 16 £ per hour.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.
The Company: We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.
The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities- Customer Retention: Contact existing customers to discuss their renewals, offering retention solutions, and identify opportunities to maintain long-term relationships.
- Appointment Booking: Schedule Sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to the sales team and arranging renewals with existing customers.
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism. Conduct follow-up calls and communications to ensure customer satisfaction post-sale.
£12.24 an hour, plus bonus (£25,467, OTE £35,000). Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week).
Start dates Monday 22nd December 2025 and Monday 5th January 2026.
The Individual- Previous experience in customer service or sales ideally within a contact centre environment.
- Excellent communications Skills – verbal and written.
- Customer first approach.
- Highly organised with ability to manage multiple priorities.
- Comfortable working in a fast-paced environment.
- Results-oriented with a proven history of meeting or exceeding sales targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results driven.
- Objection handling and conflict resolution/negotiation skills.
- Attention to detail.
- Capable of working independently as well as collaboratively within a team.
- Proficient in using CRM software.
Working with Certain Advantage: We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT, and Engineering.
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Customer Service Retention Specialist (Sales) in Stockport employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Retention Specialist (Sales) in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of a Customer Service Retention Specialist. Highlight your experience in customer service and sales, and don’t forget to mention any success stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any tips or guidance.
We think you need these skills to ace Customer Service Retention Specialist (Sales) in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Retention Specialist role. Highlight your previous experience in customer service or sales, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Mention your organisational skills and how you’ve successfully handled customer objections in the past.
Showcase Your Results: We love results-driven candidates! In your application, include specific examples of how you’ve met or exceeded sales targets before. This will help us see your potential impact on our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you. We can’t wait to hear from you!
How to prepare for a job interview at Certain Advantage
✨Know Your Customer Service Stuff
Brush up on your customer service and sales knowledge. Be ready to discuss your previous experiences, especially how you've handled objections or turned dissatisfied customers into loyal ones. This role is all about retention, so show them you understand the importance of building long-term relationships.
✨Show Off Your Communication Skills
Since this position requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with customers in the past, whether through live chat or phone calls.
✨Demonstrate Your Organisational Skills
The job involves managing multiple priorities, so be prepared to talk about how you stay organised. Consider sharing specific tools or methods you use to keep track of tasks and appointments, as well as any experience you have with CRM software.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to handle a customer objection or conduct a follow-up call. Practise these scenarios beforehand so you can demonstrate your persuasive skills and ability to resolve conflicts effectively.
