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- Tasks: Engage customers through calls and live chat, driving sales and ensuring satisfaction.
- Company: Join a leading automotive business in Stockport that values its people.
- Benefits: Earn £12.24 an hour with potential for permanent placement and career growth.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping customers.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Dynamic team environment with opportunities to develop your sales skills.
The predicted salary is between 12 - 16 £ per hour.
Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months, but could be longer.
The Company: We are working with a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.
The Role: We are looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the perfect temp to perm role for you!
Key Responsibilities:
- Blended contact centre role
- Sales through service
- Making a high volume of outbound calls to new customers following up on daily sales leads
- Handle a large volume of telephone and email sales enquiries
- Dealing with inbound bookings
- Appointment Booking
- Schedule Sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to the sales team
- Arranging renewals with existing customers
- Maximise all opportunities to sell
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism
- Conduct follow-up calls and communications to ensure customer satisfaction post-sale
£12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week). Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent.
The Individual:
- Previous experience in customer service ideally within a contact centre environment
- Excellent communication skills, verbal and written
- Customer first approach
- Motivation and desire to succeed
- Excellent sales skills and objection handling with the ability to work to targets
- PC literate
- Problem-solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
- Results-oriented with a proven history of meeting or exceeding sales targets
- Experience handling objections and turning dissatisfied customers into loyal ones
- Empathetic, persuasive, and results-driven
- Conflict resolution/negotiation
- Attention to detail
- Capable of working independently as well as collaboratively within a team
Working with Certain Advantage: We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT, and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
Customer Experience Sales Agent in Stockport employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Sales Agent in Stockport
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Experience Sales Agent role. You never know who might have a lead or a connection that could help us land that perfect job.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your enthusiasm and skills. We want to highlight our customer-first approach and how we can handle objections like a champ!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing our appreciation and keeping us top of mind. Let’s remind them why we’re the best fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to stay updated on new opportunities and get tailored job alerts. Plus, we’re here to support us every step of the way in landing that dream role!
We think you need these skills to ace Customer Experience Sales Agent in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Sales Agent role. Highlight your relevant experience in customer service and sales, and don’t forget to showcase those communication skills we’re after!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your skills align with what we’re looking for.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets? Did you improve customer satisfaction? Numbers speak volumes, so include them if you can!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Certain Advantage!
How to prepare for a job interview at Certain Advantage
✨Know the Company Inside Out
Before your interview, take some time to research Certain Advantage and their client in the automotive sector. Understand their values, mission, and what makes them a leading business in Stockport. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples of how you've excelled in customer service before. Think about times when you turned a dissatisfied customer into a loyal one or how you handled objections effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Role-Play Scenarios
In a customer service sales role, you might face role-play scenarios during the interview. Practice handling common customer queries or objections with a friend. This will help you feel more confident and demonstrate your problem-solving abilities and communication skills in real-time.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how they support employee growth. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
