At a Glance
- Tasks: Lead incident management and continuous service improvement in a dynamic IT environment.
- Company: Join a world-class defence organisation with a focus on digital excellence.
- Benefits: Competitive hourly rate, hybrid working, and potential for long-term contract.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Make a real impact in secure communications while developing your skills in a supportive team.
- Qualifications: Experience with VDI technology and Windows OS; DV clearance required.
The predicted salary is between 48.84 - 48.84 £ per hour.
World Class Defence Organisation is currently looking to recruit a Secure Communications Service Manager subcontractor on an initial 12 month contract. This role requires a broad level of knowledge of VDI environment / technology and Windows OS.
Rate: £48.84 per hour
Location: Stevenage
Hybrid / Remote working: 4-5 days a week likely onsite.
Contract: 37 Hours per week
Overtime: Hours worked over 37 hours per week will be calculated at time and a quarter
Duration: 12 Months (initially and then ongoing and long-term thereafter)
IR35 status: Inside IR35 (Umbrella)
Secure Communications Service Manager Job Description:
Digital Excellence function providing IT Services to the business.
Responsibilities:
- Lead and manage incident management within the environment
- Lead and manage continuous service improvement activities within the environment
- Ensure service levels are achieved or exceeded at all times by often providing escorting of DEX and DEX suppliers
- Lead and manage request management within the environment
- Lead and manage change management activities within the environment
- Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment
- Ensuring service availability levels of the environment and services within the environment are achieved meeting the customer need
- Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers
- Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations
- Lead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance management
- Governance of vulnerability management and patching schedules within the environment
Skillset/experience required:
- DV clearance required.
- Broad level of knowledge of VDI environment / technology and Windows OS.
Secure Communications Service Manager in Stevenage employer: Certain Advantage
As a leading Defence Organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Secure Communications Service Manager role offers competitive pay, flexible hybrid working arrangements, and the opportunity to engage in meaningful projects that enhance national security. Join us in Stevenage, where your expertise will be valued, and you will have the chance to make a significant impact while enjoying a supportive environment that encourages innovation and collaboration.
