At a Glance
- Tasks: Assist customers by troubleshooting technical issues and ensuring satisfaction.
- Company: Global leader in communications and technology solutions.
- Benefits: Hybrid work model, career growth opportunities, and supportive team environment.
- Other info: Join a team that values your growth and offers exciting career paths.
- Why this job: Make a real impact while developing your technical skills in a dynamic industry.
- Qualifications: Customer-facing experience and familiarity with SaaS solutions preferred.
The predicted salary is between 25000 - 32000 £ per year.
Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid.
The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers.
In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction.
The role:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space.
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions.
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders.
- Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis.
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
The individual:
- Experience in a customer-facing role.
- Experience with SaaS (Software as a Service) solutions is a plus.
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred.
- Strong communication and listening skills.
- Well-developed time management and prioritisation skills.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Does this sound like your next career move? Apply today.
Working with Certain Advantage: We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
Remote Customer Success Representative in Rotherham employer: Certain Advantage
As a leading Defence Organisation located in Stevenage, Hertfordshire, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a focus on employee growth, we offer long-term contract opportunities and competitive rates, alongside a unique 4-day working week that promotes work-life balance. Join us to be part of a team that is at the forefront of technology, delivering exceptional software solutions in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Representative in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Certain Advantage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Certain Advantage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Representative in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Certain Advantage:Your cover letter is your chance to shine! Tell us why you want to work at Certain Advantage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Certain Advantage!
How to prepare for a job interview at Certain Advantage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
