At a Glance
- Tasks: Engage and retain customers while driving their understanding of our innovative recruitment tech products.
- Company: Join a dynamic technology partner in the recruitment industry.
- Benefits: Earn up to £13.60 per hour with a flexible remote working environment.
- Other info: Enjoy a year-long contract with opportunities for professional growth.
- Why this job: Make a real impact in customer success and help shape the future of online recruiting.
- Qualifications: Experience in customer success, sales, or marketing; knowledge of recruitment is a plus.
Customer Success Remote working Hourly paid - PAYE contract up to £13.60 per hour for 12 months with an ASAP start.
Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you!
Certain Advantage is working with a technology partner within the recruitment group and looking for a contractor to work for a year as a Customer Success professional. This is a remote-based role in the UK, or potentially Ireland, and would suit a previous candidate with customer success, sales, marketing, and recruitment knowledge.
The Customer Success professional is a customer-facing role that will engage, retain, and drive our customers' understanding of the product offerings, focusing on the growing Employer Branding and Online Recruiting space. The role is key to driving retention in their book of business.
The ideal candidate will be passionate about the mission and the customers they partner with, providing unique solutions and an outstanding customer experience.
- Some experience within accounts, customer success, sales, and consulting background.
- Experience in Digital and Branding advertising campaigns and online recruiting would be helpful.
- Basic understanding of the recruitment landscape.
- CRM knowledge, ideally Salesforce.
- Nice to have: Customer Success Analysis tools like Gainsight.
- Passion for online advertising, media, marketing, and employer branding.
- Consistent track record of successfully achieving customer retention goals is a plus.
Please apply using the link with your updated CV if interested.
Remote Customer Success Executive employer: Certain Advantage
At Certain Advantage, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Remote Customer Success Executive, you will enjoy the flexibility of working from home while being part of a supportive team dedicated to driving customer satisfaction in the recruitment tech market. With competitive pay and opportunities to enhance your skills in a rapidly evolving industry, we are committed to ensuring our employees find meaningful and rewarding careers with us.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with people in the industry can give you insider tips and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about how your past experiences align with the role and be ready to share specific examples of how you've driven customer retention.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Remote Customer Success Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success role. Highlight any relevant experience in customer service, sales, or recruitment tech to show us you’re the right fit!
Show Your Passion:In your cover letter, let us know why you’re passionate about customer success and the recruitment tech market. We love seeing candidates who are genuinely excited about what we do!
Be Specific:When detailing your past experiences, be specific about your achievements. Use numbers or examples to demonstrate how you’ve successfully driven customer retention or improved customer satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Certain Advantage
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to engage and retain customers, especially in the recruitment tech market. Be ready to discuss your previous experiences and how they relate to driving customer satisfaction and retention.
✨Familiarise Yourself with the Product
Before the interview, take some time to learn about the company's product offerings. This will help you articulate how you can provide unique solutions to customers and enhance their understanding of the products. Showing that you’ve done your homework will impress the interviewers.
✨Highlight Relevant Experience
Be prepared to share specific examples from your past roles in customer success, sales, or marketing. If you have experience with CRM tools like Salesforce or customer success analysis tools like Gainsight, make sure to mention these. Tailor your examples to demonstrate your passion for online advertising and employer branding.
✨Show Enthusiasm for the Role
Let your passion for customer service and success shine through during the interview. Talk about why you’re excited about this opportunity and how it aligns with your career goals. A positive attitude can go a long way in making a great impression!
