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- Tasks: Lead product documentation and ensure clarity, compliance, and commercial soundness.
- Company: Join MDDUS, a respected mutual defence organisation with a people-first culture.
- Benefits: Competitive salary, remote work flexibility, and opportunities for role growth.
- Other info: Collaborative team environment with direct access to senior leaders.
- Why this job: Make a real impact in a values-led organisation without corporate red tape.
- Qualifications: Experience in insurance wordings and strong communication skills required.
The predicted salary is between 45000 - 60000 £ per year.
Product Wordings & Documentation Manager
Salary: £45,000 – £60,000 DOE
Location: Glasgow (or remote with occasional travel to Glasgow)
Tired of corporate? Step into something more meaningful.
If you\’re an experienced Underwriter, Broker, or Wording Technician seeking a more purposeful role, this is your opportunity to make a real impact in a values-led organisation.
We\’re recruiting exclusively on a retained basis for MDDUS, a long-standing and highly respected mutual defence organisation that has protected UK medical and dental professionals since 1902.
At MDDUS, you’ll enjoy a collaborative, people-first culture where you’ll be supported by colleagues, trusted with autonomy, and given direct visibility to senior leadership. No corporate red tape. No unnecessary hierarchy. Just a chance to do meaningful work with good people.
About the Role
As Product Wordings & Documentation Manager, you’ll be the subject matter expert for all product and policy wordings. From member-facing literature to complex policy terms and T&Cs, you’ll take full ownership, ensuring every document is clear, compliant, and commercially sound.
This is a role with genuine scope and real impact. You\’ll collaborate closely with teams across Legal, Compliance, Risk, Marketing, and Underwriting, playing a key part in product development, governance, and strategic initiatives. Your input will help shape key decisions and influence outcomes across the entire MDDUS Group.
What’s more, you’ll have the opportunity to shape the role and grow it in a direction that aligns with your ambitions.
Key Responsibilities
- Own and lead all product and policy documentation, including insurance wordings, discretionary wordings, member literature, and proposal forms
- Draft, review, and update all wordings, ensuring clarity, consistency, and compliance
- Act as the go-to expert for wording advice, offering commercial and technical input to Underwriters, Legal, and the wider team
- Maintain a robust document library and knowledge base for internal and external use
- Evaluate existing literature against market expectations and member needs, recommending improvements and enhancements
- Work cross-functionally to support product development and member communication
- Lead internal training on new product launches and wording changes
- Support the development and management of third-party products and services
- Play a key role in innovation projects and the ongoing modernisation of products, tools, and processes
You’ll bring:
- Experience in insurance wordings, underwriting support, or policy documentation
- Strong understanding of insurance contract law and consumer duty
- Excellent communication skills and the ability to translate complex concepts into plain English
- A consistent track record in ownership and delivery
- A proactive, collaborative mindset and a high attention to detail
- Medical malpractice experience is a bonus, but not essential.
Why Join MDDUS?
- Member-first, not shareholder-first: A true mutual model, serving healthcare professionals
- Remote-first working: With flexibility and occasional travel to Glasgow
- Tight-knit team of four: Supportive, collaborative, and genuinely fun to work with
- Role growth based on your strengths: Product ownership, strategy, or innovation
- Direct access to senior leaders: No corporate maze, just meaningful visibility
- Modern tools and systems: Part of an active digital transformation journey
- Cross-functional exposure: Work across Underwriting, Legal, Risk, Marketing, and more
- Reputation you can be proud of: Over a century of trusted service in a values-driven organisation
Interested?
This is a retained search led by Ashlene McFadden. To submit your CV, click the ‘Apply Now’ button or get in touch directly for a confidential conversation about the opportunity.
Product Wordings & Documentation Manager employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Wordings & Documentation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at MDDUS or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research MDDUS, their values, and recent projects. This will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Wordings & Documentation Manager. Highlight your ownership and delivery skills, and don’t forget to mention your collaborative mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a values-led organisation like MDDUS.
We think you need these skills to ace Product Wordings & Documentation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Wordings & Documentation Manager. Highlight your experience in insurance wordings and policy documentation, and don’t forget to showcase your understanding of insurance contract law!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with MDDUS’s values. Keep it concise but impactful – we want to see your personality come through!
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, make sure to highlight any past experiences where you’ve successfully collaborated across departments. We love seeing examples of teamwork and how you’ve contributed to collective goals.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Certain Advantage
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance wordings and documentation. Familiarise yourself with the key responsibilities of the role, especially around drafting and reviewing policy documents. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams like Legal, Compliance, and Marketing, be prepared to talk about your experience in cross-functional collaboration. Share examples of how you've successfully worked with different departments to achieve a common goal, highlighting your proactive and people-first approach.
✨Communicate Clearly
Given the emphasis on translating complex concepts into plain English, practice explaining intricate insurance terms in simple language. This will demonstrate your communication skills and ability to make information accessible, which is crucial for the role.
✨Embrace the Values
MDDUS prides itself on its values-led culture. Research their mission and values, and think about how your personal values align with theirs. Be ready to discuss why you want to work in a member-first organisation and how you can contribute to their mission of serving healthcare professionals.