At a Glance
- Tasks: Assist customers by troubleshooting technical issues and ensuring satisfaction.
- Company: Global leader in communications and technology solutions.
- Benefits: Hybrid work model, career growth opportunities, and a supportive team environment.
- Other info: Opportunity to develop skills and grow within a leading company.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: Experience in customer support and familiarity with SaaS solutions preferred.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support Representative
Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid.
The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers.
In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction.
The role:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space.
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions.
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders.
- Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis.
- Recognise the patterns for recurring issues and take necessary actions to achieve the fastest possible resolution and assure the highest customer satisfaction level.
The individual:
- Experience in a customer-facing role.
- Experience with SaaS (Software as a Service) solutions is a plus.
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred.
- Strong communication and listening skills.
- Well-developed time management and prioritisation skills.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Does this sound like your next career move? Apply today.
Working with Certain Advantage: We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
Remote Customer Success Representative in Paisley employer: Certain Advantage
Certain Advantage is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where innovation thrives. Based in Reading, this hybrid role allows you to engage with cutting-edge SaaS solutions while collaborating with a global leader in communications technology. With a commitment to professional development and a supportive environment, you'll find ample opportunities to enhance your skills and make a meaningful impact in the customer success space.
