Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions Handle incoming customer requests, both from external and internal calls this includes but is not limited to investigating
