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- Tasks: Engage customers through calls and live chat, driving sales and ensuring satisfaction.
- Company: Join a leading automotive business in Stockport that values its people.
- Benefits: Earn £12.24 an hour with potential for permanent placement and career growth.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping customers.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Dynamic team environment with opportunities to make a real impact.
The predicted salary is between 12 - 16 £ per hour.
Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months, which could be longer.
The Company: We’re working with a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.
The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the perfect temp to perm role for you!
Key Responsibilities:- Blended contact centre role
- Sales through service
- Making a high volume of outbound calls to new customers following up on daily sales leads
- Handle a large volume of telephone and email sales enquiries
- Dealing with inbound bookings
- Appointment Booking: Schedule Sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to the sales team.
- Arranging renewals with existing customers
- Maximise all opportunities to sell
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
- Conduct follow-up calls and communications to ensure customer satisfaction post-sale.
£12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week). Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent.
The Individual:- Previous experience in customer service ideally within a contact centre environment.
- Excellent communication skills – verbal and written.
- Customer first approach.
- Motivation and desire to succeed.
- Excellent sales skills – objection handling with the ability to work to targets.
- PC literate.
- Problem-solving abilities.
- The drive to build customer rapport.
- Ability to handle pressure working in a busy call centre environment.
- Results-oriented with a proven history of meeting or exceeding sales targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results-driven.
- Conflict resolution/negotiation skills.
- Attention to detail.
- Capable of working independently as well as collaboratively within a team.
Working with Certain Advantage: We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT, and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
Customer Experience Sales Agent in Manchester employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Sales Agent in Manchester
✨Tip Number 1
Get to know the company! Research Certain Advantage and the automotive industry. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and emails.
✨Tip Number 3
Be proactive! Don’t just wait for the interview; reach out to the hiring team via LinkedIn or email. A friendly message expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, it shows you're serious about joining the team at Certain Advantage. Don't miss out!
We think you need these skills to ace Customer Experience Sales Agent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Sales Agent role. Highlight your relevant experience in customer service and sales, and don’t forget to showcase those communication skills we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to thrive in a fast-paced environment and how you can contribute to the team.
Showcase Your Skills: In your application, be sure to highlight your organisational skills and your ability to handle pressure. We want to see how you’ve successfully managed high volumes of calls or enquiries in the past, so give us some examples!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll get updates on your application status directly from us!
How to prepare for a job interview at Certain Advantage
✨Know the Company Inside Out
Before your interview, do some homework on the automotive business you're applying to. Understand their values, mission, and recent news. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Communication Skills
As a Customer Experience Sales Agent, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face in a contact centre role, like handling objections or dealing with dissatisfied customers. Prepare specific examples from your experience that demonstrate your problem-solving skills and ability to turn a negative situation into a positive one.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, what success looks like in this role, or how they support employee growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
