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- Tasks: Provide top-notch after-sales support and enhance customer experience.
- Company: Dynamic recruitment agency in Stoke on Trent with a focus on customer satisfaction.
- Benefits: Permanent contract, competitive salary of £25,170, and hybrid work model.
- Why this job: Join a team that values your communication skills and passion for customer service.
- Qualifications: Proven customer service experience and strong communication skills required.
- Other info: Enjoy a flexible work environment with opportunities for growth.
The predicted salary is between 25170 - 25170 £ per year.
A recruitment agency is seeking a Customer Service Advisor in Stoke on Trent. This hybrid role involves delivering office-based after-sales support and enhancing customer experience through efficient service.
The ideal candidate will have proven customer service experience and strong communication skills. You will manage order processing, handle complaints, and assist in warehouse operations.
This position offers a permanent contract with a salary of £25,170 annually, and requires 2 days in the office each week.
Hybrid Customer Service Advisor (After-Sales & SAP) employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor (After-Sales & SAP)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complaints or enhance customer experience. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve successfully managed orders or resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Customer Service Advisor (After-Sales & SAP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Customer Service Advisor role. Share specific examples of how you've handled complaints or improved customer experiences.
Show Your Enthusiasm: Let us know why you’re excited about this role! A bit of passion goes a long way, so mention what draws you to the position and how you can contribute to our team at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Certain Advantage
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor, especially in after-sales support. Familiarise yourself with order processing and complaint handling, as these will likely come up during your chat.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to effectively communicate with customers. Think about times when you resolved issues or enhanced customer experience through clear dialogue.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and how you can turn a negative experience into a positive one.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
