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- Tasks: Join our team to diagnose and resolve technical issues for customers.
- Company: Certain Advantage connects talent with top businesses across the UK.
- Benefits: Enjoy hybrid work, free parking, and a competitive salary of £35,000-£40,000.
- Why this job: Make an impact in a fast-paced environment while growing your career.
- Qualifications: Experience in technical support and a knack for problem-solving is essential.
- Other info: Participate in on-call support and contribute to continuous improvement initiatives.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support Engineer
Certain Advantage is hiring for a Customer Support Engineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented Customer Support Engineer to join their fast‑paced and collaborative Customer Support Team.
The Role :
As a primary liaison between our clients’ customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business.
Key Responsibilities :
- Provide prompt and accurate first‑line technical support for external customers and internal regional offices
- Handle a variety of queries, including system faults, integration issues, logistics, deployments, warranty claims, training needs, and parts orders.
- Escalate complex technical issues to second‑line engineering specialists and ensure consistent communication with stakeholders until resolution.
- Maintain thorough and accurate records in the CRM system
- Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams.
- Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides.
- Participate in the on‑call rota to provide out‑of‑hours technical support as needed.
- Promote best practices in health, safety, and continuous improvement
£35,000-£40,000DOE
Shifts between 8am-5pm Monday to Friday. This is a hybrid‑based role (once trained 3 days in the office and 2 days from home, with free on‑site parking).
We’re looking for people who have :
- Proven experience delivering first‑line technical support with a strong focus on understanding and meeting customer requirements.
- Background in the installation, commissioning, servicing, and repair of technical equipment, particularly in environments where integration with other systems is required.
- Skilled in diagnosing faults across hardware and software components in complex systems.
- Confident in using CRM systems for logging support cases and tracking resolution progress.
- Working knowledge and application of safe working practices, with a strong commitment to health and safety procedures and systems.
- Proficient in using laptops and IT systems for data collection, analysis, and operational tasks.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering.
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Customer Support Engineer employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technical equipment and systems mentioned in the job description. Understanding the common issues and solutions related to these systems will help you stand out during interviews.
✨Tip Number 2
Brush up on your CRM skills, as you'll be using these systems to log support cases. Being able to demonstrate your proficiency in managing customer interactions through a CRM can give you an edge over other candidates.
✨Tip Number 3
Prepare to discuss your experience with first-line technical support. Think of specific examples where you've successfully diagnosed and resolved issues, as this will showcase your problem-solving abilities and customer focus.
✨Tip Number 4
Research the company culture and values of Certain Advantage. Being able to align your personal values with theirs during the interview can demonstrate that you're a good fit for their team-oriented environment.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Use specific examples that demonstrate your ability to diagnose and resolve issues, as well as your familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your technical skills. Mention how your background aligns with the responsibilities outlined in the job description, such as handling system faults and providing operational support.
Highlight Relevant Skills: In your application, emphasise your experience with hardware and software diagnostics, as well as your commitment to health and safety practices. This will show that you understand the technical requirements of the role.
Show Enthusiasm for Continuous Improvement: Mention any previous experiences where you contributed to process improvements or created technical documentation. This aligns with the company's focus on ongoing improvement initiatives and demonstrates your proactive approach.
How to prepare for a job interview at Certain Advantage
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with diagnosing faults in hardware and software, as well as any relevant projects where you've successfully resolved complex issues.
✨Demonstrate Customer Orientation
Since the role is customer-focused, share examples of how you've gone above and beyond to meet customer needs. Discuss specific instances where you provided exceptional support or improved customer satisfaction.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system for logging support cases, make sure you understand how these systems work. If possible, mention any previous experience you have with CRM tools and how you used them to track resolutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific technical issues or customer queries.