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- Tasks: Join a dynamic team handling customer calls and emails, ensuring satisfaction.
- Company: Certain Advantage connects talent with top UK businesses across various sectors.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression opportunities.
- Why this job: Be part of a supportive team in a growing company that values your input.
- Qualifications: Previous customer service experience is essential; strong communication skills required.
- Other info: This is a temp-to-perm role, offering stability and growth potential.
Certain Advantage is hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)
About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.
Key Responsibilities:
Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
Provide accurate information, resolve queries, and ensure customer satisfaction
Record and update customer details and interactions using internal systems – CRM
Identify and pass potential sales opportunities or leads to the sales team
Maintain high service standards and meet daily service level targets
Work collaboratively with team members to support business objectives
Deliver a positive customer experience at every touchpoint
Ensure progress chasing and CRM Management
Requirements:
Previous experience in a customer service, telephone-based or call centre roles are essential
Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
Solutions focused and customer centric
The customer at the heart of all interactions
Team player who can pivot and support the team when needed.
Excellent communication skills, both verbal and written
Confident using IT systems and managing customer databases
Strong attention to detail and organisational skills
Ability to manage workload effectively in a busy, fast-paced environment
Proactive, reliable, and has to ability to go from reactive to proactive
What’s in it for you?
Competitive salary with a team performance-related bonus
Full-time, stable position with growing business that can offer progression
Office-based role with a friendly, professional team
Opportunity to gain further experience and develop your customer service skills
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips
Customer Service Advisor employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Certain Advantage's mission and how they support their clients will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in discussions. Demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Since the role requires collaboration with colleagues, be ready to share examples of how you've successfully worked in a team environment. This will highlight your fit for the supportive culture at Certain Advantage.
✨Tip Number 4
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively. Consider doing mock calls or role-playing scenarios with friends to build your confidence and refine your approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles involving telephone or call centre work. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer enquiries in the past.
Highlight Key Skills: In your application, emphasise your communication skills, attention to detail, and ability to manage workload effectively. These are crucial for the Customer Service Advisor role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Certain Advantage
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, especially those involving telephone or call centre work. Be ready to share specific examples of how you handled customer queries and ensured satisfaction.
✨Demonstrate a Growth Mindset
Express your enthusiasm for being part of a growing business. Talk about how you adapt to change and your willingness to learn new skills that can contribute to the team's success.
✨Prepare for Role-Playing Scenarios
Since the role involves handling a variety of customer enquiries, be prepared for potential role-playing scenarios during the interview. Practise responding to common customer issues to demonstrate your problem-solving skills.
✨Emphasise Team Collaboration
This position requires a strong team player. Share examples of how you've worked collaboratively with others in past roles, and be ready to discuss how you can support your future colleagues at Certain Advantage.