At a Glance
- Tasks: Join a dynamic team handling customer calls and emails, ensuring satisfaction.
- Company: Certain Advantage connects talent with top UK businesses across various sectors.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression opportunities.
- Other info: This is a temp-to-perm role, offering stability and growth potential.
- Why this job: Be part of a supportive team in a growing company that values your input.
- Qualifications: Previous customer service experience is essential; strong communication skills required.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)
About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.
Key Responsibilities:
Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
Provide accurate information, resolve queries, and ensure customer satisfaction
Record and update customer details and interactions using internal systems - CRM
Identify and pass potential sales opportunities or leads to the sales team
Maintain high service standards and meet daily service level targets
Work collaboratively with team members to support business objectives
Deliver a positive customer experience at every touchpoint
Ensure progress chasing and CRM Management
Requirements:
Previous experience in a customer service, telephone-based or call centre roles are essential
Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
Solutions focused and customer centric
The customer at the heart of all interactions
Team player who can pivot and support the team when needed.
Excellent communication skills, both verbal and written
Confident using IT systems and managing customer databases
Strong attention to detail and organisational skills
Ability to manage workload effectively in a busy, fast-paced environment
Proactive, reliable, and has to ability to go from reactive to proactive
What’s in it for you?
Competitive salary with a team performance-related bonus
Full-time, stable position with growing business that can offer progression
Office-based role with a friendly, professional team
Opportunity to gain further experience and develop your customer service skills
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips
Customer Service Advisor in Huyton employer: Certain Advantage
Certain Advantage is an exceptional employer, offering a supportive and dynamic work environment in Huyton, Liverpool. With a competitive salary and performance-related bonuses, employees benefit from a stable, full-time position that encourages career progression and skill development within a friendly team. Join us to be part of a growing business where your contributions truly matter and you can thrive in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Huyton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Certain Advantage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Certain Advantage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Huyton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Certain Advantage:Your cover letter is your chance to shine! Tell us why you want to work at Certain Advantage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Certain Advantage!
How to prepare for a job interview at Certain Advantage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
