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For Companies At a Glance
- Tasks: Provide top-notch customer support and enhance the customer experience.
- Company: Join a dynamic team at Certain Advantage in Stoke on Trent.
- Benefits: Competitive salary, hybrid work model, and career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a vibrant workplace with a focus on personal development.
Customer Service Advisor
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Stoke on Trent. The role is on a permanent basis. £25,170 (12-month fixed term contract)
The Role:
As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery.
Key Responsibilities:
Deliver first-line after-sales support to trade and customers via phone and email.
Accurately process orders for accessories and point-of-sale items.
Maintain detailed records of all complaints, ensuring timely and effective resolution.
Manage and update in-house systems
Provide general administrative support
Assist with warehouse operations, including picking, packing, posting and dispatching goods to customers.
Process inbound deliveries, check stock, and ensure all items are booked in and stored correctly.
Handle customer returns and ensure accurate processing within SAP.
Source and maintain general office supplies and stationery.Hybrid role (2 days a week in office) 8.15am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on a Friday
The individual
We’re looking for people who have:
Proven experience in a customer service or complaints-handling environment.
Skilled in coordinating effectively between consumers, suppliers and internal/external stakeholders.
Capable of managing multiple tasks with accuracy, efficiency and professionalism.
Experience using business systems such as SAP or similar platforms is advantageous.
Excellent written and verbal communication skills.
Strong IT proficiency, including word processing, spreadsheets, and CRM systems.
Quick to identify and resolve issues, escalating appropriately when required.
Able to remain calm, professional and empathetic in challenging situations.
Highly organised with a strong focus on meeting deadlines and delivering results.
Demonstrates ownership, attention to detail and a commitment to accuracy.
Balances empathy with sound business judgement to achieve effective outcomes.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips
Customer Service Advisor employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common customer service questions your way. This will help you feel more confident and articulate when it’s your turn to shine in front of potential employers.
✨Tip Number 3
Show off your personality! When you get the chance to chat with recruiters or during interviews, let your enthusiasm for customer service shine through. They want to see that you’re not just qualified, but also genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and job alerts that can help you land that perfect Customer Service Advisor position. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or grammatical errors. We love a well-presented application!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've effectively resolved customer issues in the past. This will show us that you can handle challenges with professionalism and empathy, which is crucial for a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it’s super easy to navigate!
How to prepare for a job interview at Certain Advantage
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in handling complaints and providing support. Think of specific examples where you turned a negative situation into a positive outcome.
✨Familiarise Yourself with SAP
If you have experience with SAP or similar systems, make sure to highlight it. If not, do a bit of research on how these systems work. Being able to talk about your understanding of order processing and inventory management will show you're proactive and ready to hit the ground running.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to answer questions about how you would handle difficult customers or complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of examples where you had to prioritise tasks under pressure. Highlight your attention to detail and how you ensure accuracy in your work, as these are crucial for maintaining records and processing orders.
