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- Tasks: Join a dynamic team handling customer calls and emails, ensuring satisfaction.
- Company: Certain Advantage connects talent with top UK businesses across various sectors.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression opportunities.
- Why this job: Be part of a growing company where your contributions truly matter.
- Qualifications: Previous customer service experience is essential; strong communication skills required.
- Other info: This is a temp-to-perm role, offering stability and growth potential.
The predicted salary is between 25000 - 26000 £ per year.
Certain Advantage is hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team. Job Title: Customer Service Advisor Location: Huyton, Liverpool (Office-Based) Salary: £25,000 – £26,000 per annum (DOE) + Bonus Contract: Temp to Perm Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week) About the Role: This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service. This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team. Key Responsibilities: Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally Provide accurate information, resolve queries, and ensure customer satisfaction Record and update customer details and interactions using internal systems – CRM Identify and pass potential sales opportunities or leads to the sales team Maintain high service standards and meet daily service level targets Work collaboratively with team members to support business objectives Deliver a positive customer experience at every touchpoint Ensure progress chasing and CRM Management Requirements: Previous experience in a customer service, telephone-based or call centre roles are essential Growth mindset – the business is growing – someone who wants to be part of the journey as they expand Solutions focused and customer centric The customer at the heart of all interactions Team player who can pivot and support the team when needed. Excellent communication skills, both verbal and written Confident using IT systems and managing customer databases Strong attention to detail and organisational skills Ability to manage workload effectively in a busy, fast-paced environment Proactive, reliable, and has to ability to go from reactive to proactive What’s in it for you? Competitive salary with a team performance-related bonus Full-time, stable position with growing business that can offer progression Office-based role with a friendly, professional team Opportunity to gain further experience and develop your customer service skills Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips
Customer Service Advisor employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Certain Advantage's mission and how they support their clients will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of inbound and outbound calls, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that focus on customer service scenarios. Think of examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction, as these will demonstrate your capability in a fast-paced environment.
✨Tip Number 4
Showcase your teamwork skills. Since the role requires collaboration with team members, be ready to discuss how you've worked effectively in a team setting and how you can contribute to a supportive work environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples from your previous roles that demonstrate your skills and how they align with the job requirements.
Highlight Key Skills: In your application, clearly outline your key skills such as attention to detail, IT proficiency, and the ability to manage workload effectively. These are essential for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Advisor.
How to prepare for a job interview at Certain Advantage
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, especially in call centres. Share specific examples of how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate a Growth Mindset
Since the company is expanding, it's important to convey your enthusiasm for growth and learning. Discuss how you adapt to changes and your willingness to take on new challenges as the business evolves.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practise responding to common customer queries or complaints, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and company culture. This shows your interest in being a team player and helps you understand how you can contribute to the company's objectives.
