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- Tasks: Engage customers through calls and live chat, driving sales and ensuring satisfaction.
- Company: Join Certain Advantage, a company dedicated to finding the best talent for impactful roles.
- Benefits: Earn £12.24 an hour with potential for permanent placement and career growth.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping customers.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Dynamic team environment with opportunities to develop your sales skills.
The predicted salary is between 10 - 15 £ per hour.
Overview: Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months, which could be longer.
The Role: We are looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join the existing customer experience team. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the perfect temp to perm role for you!
Responsibilities:
- Blended contact centre role
- Sales through service
- Making a high volume of outbound calls to new customers following up on daily sales leads
- Handle a large volume of telephone and email sales enquiries
- Dealing with inbound bookings
- Appointment Booking: Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to the sales team.
- Arranging renewals with existing customers
- Maximise all opportunities to sell
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
- Conduct follow-up calls and communications to ensure customer satisfaction post-sale.
£12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week). Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent.
The Individual:
- Previous experience in customer service ideally within a contact centre environment.
- Excellent communication skills - verbal and written.
- Customer first approach.
- Motivation and desire to succeed.
- Excellent sales skills - objection handling with the ability to work to targets.
- PC literate.
- Problem-solving abilities.
- The drive to build customer rapport.
- Ability to handle pressure working in a busy call centre environment.
- Results-oriented with a proven history of meeting or exceeding sales targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results-driven.
- Conflict resolution/negotiation skills.
- Attention to detail.
- Capable of working independently as well as collaboratively within a team.
Working with Certain Advantage: We go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT, and Engineering.
Customer Experience Sales Agent in Cheadle employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Sales Agent in Cheadle
✨Tip Number 1
Get your game face on! When you’re in the interview, show off that enthusiasm and proactive attitude. Remember, they want someone who thrives in a fast-paced environment, so let your energy shine through!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios. Think about how you’d handle objections or turn a dissatisfied customer into a loyal one. This will help you feel more confident when it counts.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about the team dynamics or how success is measured in the role. It’s a great way to demonstrate your motivation and desire to succeed.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, we’re here to support you with career guidance tips along the way!
We think you need these skills to ace Customer Experience Sales Agent in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Sales Agent role. Highlight your previous experience in customer service and any sales achievements. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your communication skills and ability to handle pressure, as these are key for us.
Showcase Your Skills: In your application, be sure to highlight your organisational skills and your ability to work in a fast-paced environment. We love candidates who can juggle multiple tasks while keeping a customer-first approach!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re always here to help if you have any questions!
How to prepare for a job interview at Certain Advantage
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer queries, especially in a contact centre environment. Think of specific examples where you turned a dissatisfied customer into a loyal one.
✨Show Off Your Sales Skills
Prepare to talk about your sales achievements and how you've met or exceeded targets in the past. Have a few stories ready that highlight your ability to handle objections and close deals, as this role is all about blending sales with service.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your skills and experiences.
✨Demonstrate Your Team Spirit
This position requires both independent work and collaboration. Be prepared to discuss how you’ve successfully worked within a team in the past. Highlight any experiences where you contributed to team goals or helped colleagues achieve their targets.
