Cernucci is seeking a Customer Service Advisor focused on Fraud & Risk to join our Customer Experience team in the UK. You’ll own day-to-day fraud investigations, chargebacks, payment disputes and shipping protection claims to reduce losses while protecting genuine customers.
Reporting to the Head of Customer Retention & Experience, you’ll collaborate with Customer Experience, Finance, Operations and warehouse partners, and monitor SEON to strengthen controls and minimise unnecessary order
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Fraud & Risk Investigator - Customer Experience in Northampton employer: Cernucci
Cernucci is an excellent employer that fosters a dynamic and collaborative work culture at our Manchester HQ, where creativity and innovation thrive. We offer competitive benefits, opportunities for professional growth, and a supportive environment that encourages employees to take ownership of their roles. Join us to be part of a forward-thinking team dedicated to delivering exceptional customer experiences as we expand our global presence.
