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For Companies At a Glance
- Tasks: Support schools and staff with ICT systems through remote and telephone assistance.
- Company: Join a supportive team dedicated to enhancing ICT services in Ceredigion.
- Benefits: Enjoy work-life balance, generous pension, and learning opportunities.
- Why this job: Make a difference in education and corporate environments while developing your ICT skills.
- Qualifications: Experience in ICT support is preferred, but training will be provided.
- Other info: Inclusive workplace committed to safeguarding and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for an enthusiastic officer, to join our ICT Support Team, to support schools and corporate staff. The post holder will be based, and work mainly from Penmorfa, Aberaeron, as well as other county buildings as needed. The post holder will provide telephone and remote support for ICT systems, as well as supporting and coordinating IT staff.
Responsibilities
- Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams.
- Support and develop ICT systems and assist with day-to-day ICT operations.
Qualifications and skills
- Previous experience of ICT support and a good understanding of networks and IT systems would be desired; however, full training and support will be provided.
- The successful applicant must be polite, approachable, with good logical and creative skills, to support and develop systems.
- The ability to communicate effectively through the medium of Welsh and English is essential.
Safeguarding
We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. The presence of previous convictions will not necessarily disqualify a candidate from consideration. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
What we offer
- Work-life balance
- Lifestyle savings scheme
- Generous employer pension scheme
- Cycle to work scheme
- Learning and development
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ICT Service Delivery Officer employer: Ceredigion County Council
Contact Detail:
Ceredigion County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Delivery Officer
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills, especially in both Welsh and English. Being able to switch between languages smoothly will impress the interviewers and show you're ready for the role.
✨Tip Number 3
Prepare for common ICT support scenarios. Think about how you'd handle specific issues or questions that might come up. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team.
We think you need these skills to ace ICT Service Delivery Officer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for ICT shine through! We want to see that you're excited about supporting schools and corporate staff. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any previous experience you have in ICT support. Even if it’s not extensive, relate your skills to the responsibilities mentioned in the job description. We love seeing how your background fits with what we do!
Be Polite and Approachable: Since this role involves a lot of communication, ensure your application reflects your polite and approachable nature. Use friendly language and show us that you can connect well with others, both in writing and in person.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ceredigion County Council
✨Know Your ICT Stuff
Brush up on your knowledge of ICT systems and networks. Be ready to discuss your previous experience in ICT support, even if it’s just a bit. Showing that you understand the basics will help you stand out.
✨Practice Your Communication Skills
Since effective communication is key for this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Approachable and Polite
Remember, the job requires you to be friendly and approachable. During the interview, show your personality! Smile, maintain eye contact, and demonstrate that you can connect with people easily.
✨Prepare for Bilingual Questions
As the role requires communication in both Welsh and English, think about how you would handle questions in both languages. Practising some common phrases or responses in Welsh could give you an edge and show your commitment to the role.
