Senior Manager, Customer Success - Central and South Europe

Overview

Cohesity is the leader in AI-powered data security. The company serves more than 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, and provides data protection across on-premises, cloud, and at the edge. Backed by customers and partners such as NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and are globally recognized for Innovation, Product Strength, and Simplicity in Design, and for our culture. We’re seeking an experienced and inspiring leader to build and lead our Customer Success Managers (CSMs) for Central and South Europe within Customer Success. This role is pivotal in helping customers maximize value from our solutions, ensuring successful adoption, and driving long-term business impact.

You’ll be responsible for contributing and driving strategy and execution for how Customer Success engages and demonstrates value, blending technical knowledge with strong relationship and account management.

This is a strategic role that requires solid understanding of our technology, leadership skills, industry best practices, strategy and tools, exceptional customer and internal relationships, strategic problem solving, sales and business acumen, and a special aptitude for understanding where data management and security technology meets business needs.

Responsibilities

• Lead & Develop the Team – Recruit, coach, and mentor a high‑performing team, fostering a culture of accountability, collaboration, and growth.
• Drive Customer Value – Ensure CSMs proactively guide customers through adoption, optimization, and expansion of our solutions, leading to measurable business outcomes.
• Operational Excellence – Define and scale repeatable processes, playbooks, and success plans that elevate the customer experience.
• Strategic Alignment – Partner closely with Customer Success Engineers, Sales, Support, Product, and Professional Services to ensure seamless execution and alignment on customer priorities.
• Influence Revenue Growth – Collaborate with Sales to identify and position Customer Success Services during the sales cycle to maximize value realization for customers.
• Executive Engagement – Represent the Customer Success organization with key customer executives, helping shape strategic roadmaps and strengthen partnerships.
• Metrics & Impact – Own KPIs including customer health, adoption, renewal, and expansion in accounts supported by the Customer Success Service.

Qualifications

• Language – Must be fluent in English and in either French or German.
• Experience – Experience leading teams in customer-facing roles such as Customer Success Management, Technical Account Management, Solution Architecture, or Professional Services.
• Leadership – Proven ability to build and scale teams while developing talent at different career stages, and to foster an inclusive, collaborative and entrepreneurial culture.
• People & culture – Enthusiastic and creative leader who inspires others and is committed to continuous learning and improvement.
• Partnership & revenue – Experience partnering with Sales to influence revenue through positioning customer success services or value-add offerings.
• Communication – Exceptional communication and executive presence with the ability to influence across different levels, internally and externally.
• Enterprise care – Experience managing enterprise accounts, developing customer success strategies, understanding business objectives, addressing concerns, and guiding technical problem-solving.
• Environment – Ability to thrive in a fast-paced, cross-functional environment, balancing strategy with hands-on execution.
• AI & data – Demonstrated ability to leverage AI tools to enhance productivity and streamline workflows; data-driven decision making with ownership of customer success KPIs.
• Domain knowledge – Deep understanding in data protection, data security, storage, virtualization, cloud, or related technology pillars.
• Tools – Experience with SFDC and Gainsight is a plus, and comfort with creating reports and dashboards is highly preferred.
• Openness – Open to receiving applications throughout Europe.

Additional Information

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Equal Employment Opportunity Employer (EEOE). Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.