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- Tasks: Drive customer success by designing scalable solutions and enhancing product features.
- Company: Join Eightfold.AI, a leader in AI-powered solutions with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be the bridge between customers and product innovation, making a real impact.
- Qualifications: 5+ years in SaaS solutions, strong technical skills, and a collaborative mindset.
- Other info: Dynamic environment with a focus on continuous improvement and customer experience.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Eightfold.AI's Solution Readiness & Success (SRS) team as an Enhancement Solution Architect and become the critical link between customer success and product innovation. As part of our broader Customer Experience organization, this highly technical and strategic role is centered around the pre- and post-implementation journey of our customer base, driving both customer adoption and our overall product maturity. You will be uniquely positioned to understand how customers use our platform in the real world, partnering with cross-functional teams to identify and assess enhancement opportunities that improve adoption and close product gaps. Your core mission is to channel these customer-driven insights into compelling, scalable architectural proposals that directly influence our product roadmap. Leveraging your expertise in API integrations, data modeling, and enterprise solution design, you will translate complex customer feedback into structured, repeatable architectures that align with our long‑term platform vision. By championing solutions that solve critical needs and advance our platform's capabilities, you will serve as a key technical consultant in roadmap discussions, ensuring our innovation is deeply rooted in the customer experience.
This role is ideal for a collaborative and entrepreneurial individual with a product‑centric mindset, proven experience in delivering scalable SaaS solutions, and a passion for playing a direct role in evolving a platform's capabilities to meet both customer and market needs.
What You Will Do:
- Partner with cross‑functional teams (Product, Engineering, Sales Engineering, Implementation, Customer Success) to identify and assess enhancement opportunities that improve adoption, expand use cases, and close market/product gaps.
- Design and propose scalable, repeatable technical architectures for new platform features and enhancements, ensuring they align with long‑term system sustainability and enterprise readiness.
- Collaborate with internal stakeholders to translate prospect and customer feedback into structured enhancement proposals and architectural recommendations.
- Serve as a technical consultant and reviewer for high‑impact enhancement requests, bringing a product‑wide perspective to prioritization and feasibility assessments.
- Drive solution design for non‑standard and advanced customer needs, ensuring proposals are future‑proof and align with platform architecture principles.
- Help standardize approaches for handling common enhancement requests, identifying patterns and reusable components that contribute to platform maturity.
- Influence product direction by contributing technical insights into roadmap discussions, prioritization frameworks, and design validation.
- Assist in early‑stage design review of product capabilities to ensure market fit, scalability, and readiness across different customer segments.
- Collaborate with implementation and success teams to ensure enhancements are delivered efficiently and with minimal risk to customer experience.
- Create clear technical documentation, solution templates, and architecture patterns that can be leveraged across the organization.
What You Bring:
- 5+ years of experience delivering and designing scalable SaaS or enterprise software solutions, preferably in HCM, Talent, or related domains.
- Strong understanding of HRIS/ATS ecosystems and deep familiarity with systems such as Workday, SuccessFactors, Taleo, or similar platforms.
- Expertise in API integrations, data modeling, solution design, and systems architecture—particularly using technologies such as JSON, SQL, ETL, Python, or REST APIs.
- Proven ability to design and propose technical solutions that meet both customer requirements and long‑term platform scalability.
- Experience working with Product and Engineering teams to assess feasibility, influence roadmap prioritization, and align feature design with real‑world requirements.
- A strategic mindset with a passion for product improvement, technical rigor, and continuous innovation.
- Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non‑technical stakeholders.
- A collaborative and entrepreneurial spirit—comfortable working in a dynamic, fast‑paced environment with a high degree of ownership and accountability.
- Familiarity with AI‑powered platforms or experience in AI solution design is a plus.
Lead Solution Architect - Solution Readiness & Success (SRS) employer: Cerebras
Contact Detail:
Cerebras Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Solution Architect - Solution Readiness & Success (SRS)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their challenges and think about how you can contribute to their success—this will impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Lead Solution Architect - Solution Readiness & Success (SRS)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SaaS solutions and your understanding of HRIS/ATS ecosystems. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills: Since this role is all about technical architecture and solution design, be sure to include specific examples of your expertise in API integrations, data modelling, and systems architecture. We love seeing how you’ve tackled complex challenges in the past!
Communicate Clearly: Your written communication skills are key! When describing your experiences, aim for clarity and conciseness. We want to understand your thought process and how you articulate complex concepts, so keep it straightforward and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cerebras
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of API integrations, data modelling, and enterprise solution design. Be ready to discuss how you've applied these skills in real-world scenarios, especially in SaaS environments. This will show that you can translate complex customer needs into scalable solutions.
✨Understand the Customer Journey
Familiarise yourself with the pre- and post-implementation journey of customers. Think about how you can improve customer adoption and product maturity. Prepare examples of how you've successfully partnered with cross-functional teams to enhance customer experiences in previous roles.
✨Prepare for Technical Discussions
Expect to dive deep into technical discussions during the interview. Be ready to articulate your thought process behind designing scalable architectures and how they align with long-term platform goals. Practise explaining complex concepts in a way that's easy for non-technical stakeholders to understand.
✨Show Your Collaborative Spirit
This role requires a collaborative mindset, so be prepared to share examples of how you've worked effectively with Product, Engineering, and Customer Success teams. Highlight your ability to influence product direction and prioritisation through technical insights, showcasing your entrepreneurial spirit.
