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- Tasks: Drive customer success by designing scalable solutions and enhancing our platform's capabilities.
- Company: Join Eightfold.AI, a leader in AI-driven solutions with a focus on customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be the bridge between innovation and customer needs, shaping the future of our platform.
- Qualifications: 5+ years in SaaS solutions, strong API and architecture skills, and a collaborative mindset.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Eightfold.AI\’s Solution Readiness & Success (SRS) team as an Enhancement Solution Architect and become the critical link between customer success and product innovation. As part of our broader Customer Experience organization, this highly technical and strategic role is centered around the pre- and post-implementation journey of our customer base, driving both customer adoption and our overall product maturity.
You will be uniquely positioned to understand how customers use our platform in the real world, partnering with cross-functional teams to identify and assess enhancement opportunities that improve adoption and close product gaps. Your core mission is to channel these customer-driven insights into compelling, scalable architectural proposals that directly influence our product roadmap. Leveraging your expertise in API integrations, data modeling, and enterprise solution design, you will translate complex customer feedback into structured, repeatable architectures that align with our long‑term platform vision. By championing solutions that solve critical needs and advance our platform\’s capabilities, you will serve as a key technical consultant in roadmap discussions, ensuring our innovation is deeply rooted in the customer experience.
This role is ideal for a collaborative and entrepreneurial individual with a product‑centric mindset, proven experience in delivering scalable SaaS solutions, and a passion for playing a direct role in evolving a platform\’s capabilities to meet both customer and market needs.
What You Will Do:
- Partner with cross‑functional teams (Product, Engineering, Sales Engineering, Implementation, Customer Success) to identify and assess enhancement opportunities that improve adoption, expand use cases, and close market/product gaps.
- Design and propose scalable, repeatable technical architectures for new platform features and enhancements, ensuring they align with long‑term system sustainability and enterprise readiness.
- Collaborate with internal stakeholders to translate prospect and customer feedback into structured enhancement proposals and architectural recommendations.
- Serve as a technical consultant and reviewer for high‑impact enhancement requests, bringing a product‑wide perspective to prioritization and feasibility assessments.
- Drive solution design for non‑standard and advanced customer needs, ensuring proposals are future‑proof and align with platform architecture principles.
- Help standardize approaches for handling common enhancement requests, identifying patterns and reusable components that contribute to platform maturity.
- Influence product direction by contributing technical insights into roadmap discussions, prioritization frameworks, and design validation.
- Assist in early‑stage design review of product capabilities to ensure market fit, scalability, and readiness across different customer segments.
- Collaborate with implementation and success teams to ensure enhancements are delivered efficiently and with minimal risk to customer experience.
- Create clear technical documentation, solution templates, and architecture patterns that can be leveraged across the organization.
What You Bring:
- 5+ years of experience delivering and designing scalable SaaS or enterprise software solutions, preferably in HCM, Talent, or related domains.
- Strong understanding of HRIS/ATS ecosystems and deep familiarity with systems such as Workday, SuccessFactors, Taleo, or similar platforms.
- Expertise in API integrations, data modeling, solution design, and systems architecture—particularly using technologies such as JSON, SQL, ETL, Python, or REST APIs.
- Proven ability to design and propose technical solutions that meet both customer requirements and long‑term platform scalability.
- Experience working with Product and Engineering teams to assess feasibility, influence roadmap prioritization, and align feature design with real‑world requirements.
- A strategic mindset with a passion for product improvement, technical rigor, and continuous innovation.
- Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non‑technical stakeholders.
- A collaborative and entrepreneurial spirit—comfortable working in a dynamic, fast‑paced environment with a high degree of ownership and accountability.
- Familiarity with AI‑powered platforms or experience in AI solution design is a plus.
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Lead Solution Architect - Solution Readiness & Success (SRS) employer: Cerebras
Contact Detail:
Cerebras Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Solution Architect - Solution Readiness & Success (SRS)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Solution Architect - Solution Readiness & Success (SRS)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Solution Architect role. Highlight your experience with SaaS solutions and any relevant technical skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Technical Expertise: Don’t shy away from detailing your experience with API integrations, data modelling, and solution design. Use specific examples to demonstrate how you've tackled complex challenges in the past. This is your chance to shine, so let us know what you’ve got!
Communicate Clearly: Your written communication skills are crucial for this role. Ensure your application is clear, concise, and free of jargon. We appreciate straightforward language that conveys your ideas effectively, so keep it simple and impactful!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cerebras
✨Know Your Stuff
Make sure you brush up on your knowledge of SaaS solutions, especially in HCM and Talent domains. Familiarise yourself with the specific technologies mentioned in the job description, like API integrations and data modelling. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, be ready to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve partnered with Product, Engineering, or Customer Success teams to drive enhancements or solve complex problems.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions during your interview. Prepare to explain your approach to designing scalable architectures and how you’ve tackled non-standard customer needs in previous roles. Being able to articulate your thought process will impress the interviewers.
✨Bring Customer Insights to the Table
This role is all about understanding customer needs and translating them into actionable proposals. Think of specific instances where you’ve gathered customer feedback and used it to influence product direction or design. Sharing these insights will demonstrate your customer-centric mindset.
