Customer Success Specialist

Company Description

Appcast is the leading recruitment marketing platform powered by programmatic. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's platform drives hiring outcomes for more than 1,000 clients. Appcast is headquartered in Lebanon, N.H. with offices throughout North America and Europe. Appcast is a subsidiary of The Stepstone Group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

Due to expansion in our European business, we are looking for a new colleague to join our highly skilled, hardworking and friendly team in London. We work on a hybrid basis blending time at the Stepstone Group offices with working from home. Reporting to the Director – Customer Success UK & EMEA, the Account Manager is responsible for maintaining relationships with Appcast clients, managing their recruitment advertising spend and helping them maneuver and operate through Appcast’s software solutions and managed service offerings. This position will manage a portfolio of client accounts, building their expertise of client recruitment marketing needs and becoming an extension of their team. The Account Manager will work with clients to leverage Appcast’s data and strategic capabilities to deliver the results, serving internally as the client’s advocate and externally as the client’s true partner.

Job Responsibilities

• Act as the primary client partner for a portfolio of accounts, building strong relationships, understanding client goals, and driving KPIs in collaboration with internal teams.
• Manage and monitor client advertising spend, proactively identifying budget issues and recommending optimization solutions.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organisation on a regular cadence.
• Partner cross-functionally with Product, Development, Sales, and Strategy to resolve technical issues, build product expertise, and develop multi-channel recruitment marketing strategies.
• Educate and empower clients on campaign performance, platform capabilities, and product updates while consistently exceeding customer service expectations.

Qualifications

• 3+ years of professional experience in account management, customer success, sales, or technical roles, preferably within the software or technology industry.
• Proven ability to solve complex client problems with a solutions-oriented mindset, collaborating creatively across teams to drive resolution.
• Strong cross-functional collaboration skills, including leveraging technical platforms, sharing data, and enabling effective problem solving.
• Excellent written and verbal communication skills, with experience communicating across tools such as Slack, Jira, and Microsoft Teams, and delivering analytical, story-driven presentations.
• Highly organized with strong prioritization and follow-up skills; Bachelor’s degree or equivalent professional experience.

Travel Requirements

The role will require travel within the UK and Europe to see prospects and customers as dictated by business needs and overseas travel to North America for internal company meetings. A current passport is required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Additional Information

We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers. We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website. We take care of our employees. We are dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We provide competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We foster a sense of community through employee networks, gatherings, and welcoming pets into the workspace. We live our values each day including volunteering and giving back to our communities. All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.