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For Companies At a Glance
- Tasks: Drive operational excellence and create impactful content for Sales and Service teams.
- Company: Join The Stepstone Group, a leader in reshaping the labour market.
- Benefits: 29 days holiday, private healthcare, hybrid working, and more!
- Why this job: Make a real impact on customer journeys and internal team success.
- Qualifications: Excellent communicator with problem-solving skills and advanced MS Office knowledge.
- Other info: Enjoy a supportive community that values work-life balance and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.
Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.
Job Description
Join our team and you’ll be responsible for driving scalable operational excellence across the Sales and Service organisation. Working in the Commercial Enablement department, you will lead cross-functional collaboration and create impactful enablement content to ensure the wider Sales and Service organisation has access to timely, relevant, and actionable information. Acting as the bridge between operational strategy and execution, you will help shape the journey of both our customers and our internal teams. You will play a vital role as we reimagine the labour market to make it work for everybody.
Please note this is a 9 month FTC.
Your responsibilities
- Designing and implementing processes which enable the Sales and Service teams to deliver support and drive value to customers at scale.
- Owning the roll out of processes for the team, working to consistently improve our customer experience.
- Rolling out the communication for programmes that decrease time to value.
- Owning the customer communication plan, which includes standardised departmental decks and timely Enablement alerts to surface business‑critical messaging to front‑line teams.
- Facilitating and mapping the success onboarding for both customers and success new starters to ensure that there is consistent onboarding journey.
Qualifications
- You will be an excellent communicator at heart and work well with stakeholders at all levels within a Sales and/or Service environment.
- You love problem solving and able to quickly absorb complex information.
- Advanced MS Office skills including PowerPoint.
- Experience creating and delivering content including presentations, decks and videos.
- You are an expert at prioritisation and feel comfortable managing lots of projects at the same time.
Additional Information
We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:
- 29 days holiday allowance + bank holidays
- Private medical and dental healthcare
- Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Cycle to work scheme
- Hybrid working model (3 days working from the office)
- Volunteering days
- and you can bring your dog to the office on Mondays and Fridays!
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work – both locally and internationally, including:
- Armed Forces Covenant: Bronze Award, Employer Recognition Scheme
- EcoVadis: Bronze Award
- Fertility Friendly Employer, accredited by Fertility Matters at Work
- RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
- Stonewall: Gold Award
- Stonewall: Top 100 Workplace Equality Index (85)
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Customer Enablement Manager employer: Cerebras
Contact Detail:
Cerebras Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their mission of fair and unbiased hiring.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions and scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Customer Enablement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Enablement Manager role. Highlight your experience in driving operational excellence and any relevant projects you've managed. We want to see how you can bring value to our team!
Show Off Your Communication Skills: As an excellent communicator, it's crucial to demonstrate this in your written application. Use clear and concise language, and don't shy away from showcasing your ability to convey complex information effectively. This is key for the role!
Highlight Problem-Solving Abilities: We love problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can think on your feet and adapt to changing situations, which is vital for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cerebras
✨Know the Company Inside Out
Before your interview, make sure you research The Stepstone Group thoroughly. Understand their mission, values, and the specific role of Customer Enablement Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an excellent communicator, you'll need to demonstrate this during the interview. Prepare examples of how you've successfully communicated with stakeholders at various levels. Think about times when your communication made a significant impact on a project or customer experience.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Be ready to discuss complex situations you've navigated in the past, particularly in a Sales or Service environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Bring Your Creativity to the Table
Since you'll be creating impactful enablement content, think of innovative ideas you can share during the interview. Whether it's a unique approach to onboarding or a fresh way to communicate with customers, showcasing your creativity will set you apart from other candidates.