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For Companies At a Glance
- Tasks: Support internal teams in hybrid Linux & Windows environments and resolve technical issues.
- Company: Join Graphcore, a leader in AI compute backed by SoftBank.
- Benefits: Inclusive culture, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with exciting projects ahead.
- Why this job: Make a real impact in the fast-evolving world of AI technology.
- Qualifications: Strong Linux and Windows skills, excellent communication, and problem-solving abilities.
The predicted salary is between 40000 - 50000 ÂŁ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack – from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long‑term investment, we are delivering key technology into the fast‑growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Job Summary
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day‑to‑day support to internal customers and external collaborators in on‑prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
The Team
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you’re looking to solve interesting problems and see your work deliver real‑world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face & via ticketing system, L1&L2 support
- Handling and maintaining Linux‑based systems
- Handling and providing support for Windows‑based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up‑to‑date internal knowledge base
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem‑solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills
- Good networking skills such as VLANs, VPNs, Wi‑Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out‑of‑Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure‑as‑Code using Puppet, Ansible, or similar
Desirable
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load‑balancers, reverse‑proxies (e.g.: ha‑proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux & Windows) in Bristol employer: Cerebras
Contact Detail:
Cerebras Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lab Support Engineer (Linux & Windows) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with Linux and Windows systems, make sure you can talk confidently about troubleshooting and system management. Practice common interview questions related to these areas.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Graphcore team.
We think you need these skills to ace Lab Support Engineer (Linux & Windows) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lab Support Engineer role. Highlight your Linux and Windows skills, and any relevant experience you have with troubleshooting and customer support. We want to see how your background fits into our exciting AI compute journey!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Graphcore and how you can contribute to our team. Be sure to mention specific projects or technologies that excite you – we love seeing enthusiasm!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate them! Share examples of how you've tackled complex issues in past roles, especially in hybrid environments. We’re all about solving tough problems, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Cerebras
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows administration skills. Be ready to discuss troubleshooting principles and how you've applied them in past roles. Familiarity with the specific tools mentioned in the job description, like Puppet or Ansible, will definitely give you an edge.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully resolved issues for colleagues or clients, and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Prepare to tackle hypothetical scenarios that test your problem-solving abilities. Think through how you would approach common issues in a lab environment, such as server failures or network bottlenecks, and articulate your thought process clearly.
✨Be Ready to Discuss Team Dynamics
Graphcore values collaboration, so be prepared to talk about your experience working in multidisciplinary teams. Share examples of how you've contributed to team success and how you handle knowledge sharing and support among colleagues.