At a Glance
- Tasks: Support internal and external teams in hybrid Linux & Windows environments.
- Company: Join Graphcore, a leader in AI compute technology backed by SoftBank.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Flexible interview process and commitment to inclusivity.
- Why this job: Be part of a dynamic team solving real-world AI challenges.
- Qualifications: Strong Linux and Windows skills, excellent communication, and problem-solving abilities.
The predicted salary is between 40000 - 50000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Job Summary
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
The Team
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face-to-face & via ticketing system, L1&L2 support
- Handling and maintaining Linux-based systems
- Handling and providing support for Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar
Desirable
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux) in Bristol employer: Cerebras
Graphcore is an exceptional employer, offering a dynamic work environment where innovation thrives and every team member can make a significant impact on the future of AI technology. With a strong focus on collaboration and knowledge sharing, employees benefit from a supportive culture that encourages professional growth and development. Located within the vibrant SoftBank AI ecosystem, Graphcore provides unique opportunities to work on cutting-edge projects while enjoying a flexible and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Lab Support Engineer (Linux) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your Linux and Windows skills. Be ready to showcase your troubleshooting prowess with real-life examples. We want to see how you think on your feet!
✨Tip Number 3
Don’t forget to highlight your customer service skills during interviews. As a Lab Support Engineer, you’ll be the go-to person for support, so show us how you can keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Graphcore.
We think you need these skills to ace Lab Support Engineer (Linux) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lab Support Engineer role. Highlight your Linux and Windows administration skills, as well as any relevant troubleshooting experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Graphcore and how your background aligns with our mission. Be genuine and let your personality come through – we love seeing the real you!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. Whether it's managing servers or resolving support requests, we want to know how you approach problems and find solutions. This is key for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Graphcore!
How to prepare for a job interview at Cerebras
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows administration skills. Be ready to discuss troubleshooting principles and how you've applied them in past roles. Familiarity with the specific tools mentioned in the job description, like Puppet or Ansible, will definitely give you an edge.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in a lab environment. Think about specific instances where you resolved support requests or improved processes. This will demonstrate your methodical approach and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use simple language to explain technical concepts, as you might need to help non-technical colleagues understand solutions. Good communication can set you apart!
✨Be Ready for Team Dynamics
Graphcore values collaboration, so be prepared to discuss how you work within a team. Share experiences where you’ve contributed to a positive team culture or helped others succeed. Highlighting your interpersonal skills will show that you’re a great fit for their multidisciplinary team.
