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- Tasks: Lead and inspire shop teams while driving sales and maximising profits.
- Company: Join Cerebral Palsy Cymru, a charity dedicated to supporting children and families with cerebral palsy.
- Benefits: Enjoy flexible part-time hours, a supportive culture, pension, and company sick pay.
- Why this job: Make a real impact in the community while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail management is essential; charity retail experience is a bonus.
- Other info: Field-based role with flexibility required across seven days.
The predicted salary is between 24000 - 36000 £ per year.
Hours: 29 hours per week worked over 4 days
Contract: Permanent
Salary: £30,000 per annum FTE
Location: Cardiff & Vale
Line Manager: Head of Retail
Job Outline: At Cerebral Palsy Cymru, we believe in the power of retail to change lives. We’re on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in Cardiff and Barry. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help children and families living with cerebral palsy across Wales.
Duties and responsibilities:
- Lead and Develop Shop Teams: You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
- Drive Sales and Maximise Profit: You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for Cerebral Palsy Cymru.
- Support and Deliver the Retail Strategy: Working closely with the Head of Retail, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
- Ensure Operational Excellence and Compliance: From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
- Build Relationships and Promote the Brand: You’ll act as an ambassador for Cerebral Palsy Cymru in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
- Provide Flexible Shop Cover and Support Growth: This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across South Wales.
Person Specification: We’re looking for someone who:
- Brings proven experience in retail management (charity retail a bonus!)
- Is a confident people manager with a passion for coaching and motivating teams
- Thrives in a dynamic, field-based role
- Understands the power of community engagement and high-impact visual merchandising
- Is hands-on, proactive, and solution-focused
- A full clean driving licence and access to your own vehicle
Benefits:
- Flexible part-time working over 4 days
- A collaborative, supportive work culture
- Pension
- Company sick pay
- The satisfaction of knowing your work supports children and families across Wales
Location: Field-based across our shops in Cardiff & Barry (with potential travel across South Wales).
Closing Date for applications: Midnight on Sunday, 8th June.
How to Apply: Complete an application form
Contact Detail:
Cerebral Palsy Cymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Familiarise yourself with Cerebral Palsy Cymru's mission and values. Understanding their commitment to supporting children and families will help you align your passion for retail with their goals, making you a more compelling candidate.
✨Tip Number 2
Network within the charity sector, especially with those involved in retail management. Attend local charity events or workshops to meet potential colleagues and gain insights into the challenges and successes of charity retail.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and maximised profits in previous roles. Highlight any innovative strategies you've implemented that could be relevant to the charity retail environment.
✨Tip Number 4
Showcase your leadership skills by preparing to share how you've successfully managed and developed teams in the past. Be ready to discuss your approach to coaching and motivating staff, as this is crucial for the role.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Retail Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant retail management experience. Emphasise any leadership roles, achievements in sales, and your ability to motivate teams, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your passion for charity retail and how you can contribute to Cerebral Palsy Cymru's mission. Use specific examples from your past experiences that demonstrate your skills in team management and community engagement.
Follow Application Instructions: Make sure to complete the application form as specified in the job posting. Double-check for any additional documents required and ensure everything is submitted before the closing date.
How to prepare for a job interview at Cerebral Palsy Cymru
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail, especially in a charity context. Share examples of how you've positively impacted sales or team performance in previous roles, and highlight your commitment to the mission of supporting children and families.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams. Provide specific examples of how you've motivated and developed staff, managed performance, and fostered a positive work environment. This will show that you can inspire others to achieve their best.
✨Understand the Community Impact
Research Cerebral Palsy Cymru and understand its mission. Be ready to talk about how you can engage with the community and build relationships that promote the brand. Highlight any past experiences where you've successfully connected with local stakeholders.
✨Be Ready for Operational Questions
Expect questions about operational excellence and compliance. Prepare to discuss your knowledge of retail policies, health and safety regulations, and how you've ensured high standards in previous roles. This will demonstrate your readiness to maintain operational integrity.