At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a dynamic team in Chester with a focus on customer satisfaction.
- Benefits: Competitive daily rate, flexible work environment, and valuable experience.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Enhance your tech skills while helping others solve their IT problems.
- Qualifications: Fluent in Italian and French, with a background in IT support.
The predicted salary is between 36000 - 44000 £ per year.
- Role Type: 50% work from home & 50% from onsite
- No of Positions: 2
- Rates: GBP 150/day (Inside IR35)
- Type of employment: 6 months contract
- **** Sponsorships/ work permits will not be provided ****
- **** Candidates with valid work permits only ****
Job Description
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with Service Now
- Multi-Lingual effective and fluent communication in language(s) - Italian(Native/almost native) English, French(Native).
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective Team player
- Openly and willingly shares ideas, knowledge, and expertise.
- #J-18808-Ljbffr
Service desk analyst (French + Italian) in Chester employer: Cerebra Consulting, Inc.
Cerebra Consulting, Inc. is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the tech and security sectors. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to lead impactful projects within a major Government department's Move to Cloud programme. Our commitment to excellence and support for our team members makes this an ideal place for professionals looking to make a meaningful contribution while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service desk analyst (French + Italian) in Chester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Cerebra Consulting, Inc..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Cerebra Consulting, Inc.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service desk analyst (French + Italian) in Chester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Cerebra Consulting, Inc..
How to prepare for a job interview at Cerebra Consulting, Inc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Cerebra Consulting, Inc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Cerebra Consulting, Inc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
