At a Glance
- Tasks: Manage end-to-end order fulfilment and ensure timely delivery for customers.
- Company: Join Sincereal UK, a dynamic player in the cereal private label market.
- Benefits: Enjoy a competitive salary, potential bonuses, and a pension scheme.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
- Why this job: Be the vital link between teams and enhance customer experiences every day.
- Qualifications: Proactive, analytical, and organised individuals with supply chain experience are welcome.
The predicted salary is between 33000 - 37000 £ per year.
We’re looking for a proactive and solutions-focused Customer Supply Chain Specialist to take ownership of end-to-end order fulfilment, working closely with customers, internal teams, and 3PL partners. You’ll play a key role in ensuring orders are delivered on time and in full, acting as the vital link between Commercial and Supply Chain functions. With a strong focus on performance, you’ll manage service metrics, resolve issues quickly, and keep stakeholders informed every step of the way—driving efficiency, improving service, and delivering a great customer experience.
Acting as the key link between Commercial/Customer teams and Supply Chain & Logistics, you will translate customer requirements into clear execution priorities across planning, warehousing, and transport operations. You will take ownership of day-to-day customer service performance, including OTIF, case fill, and order accuracy, while proactively managing any exceptions such as shortages, allocation challenges, booking issues, and transport delays. You will ensure clear, timely communication with all stakeholders, coordinating order management and dispatch readiness, and supporting customer-specific requirements such as lead times, order windows, booking compliance, and labelling or pallet specifications. Maintaining accurate customer and order master data will also be key to ensuring smooth system execution.
A Bit About Us: Sincereal Group is a dynamic and growing company providing private label offers to customers in Europe. With locations in UK and France, our factories complement each other enabling us to provide a wide range of products to our customers. This is a great opportunity to contribute to a new company that is a major, sustainable and competitive player in the growing cereal private label market.
Role Purpose: To deliver a reliable and high-quality customer service experience by managing end-to-end order fulfilment, coordinating execution across planning, warehouse, and 3PL transport operations, and proactively resolving supply chain and logistics challenges in line with safety, quality, and efficiency standards.
Responsibilities:
- Manage customer orders end-to-end, ensuring accurate processing, confirmation, and delivery within agreed timelines.
- Act as the main supply chain contact, coordinating between Commercial teams, internal operations, and 3PL partners.
- Monitor service performance (OTIF and case fill), proactively identifying risks and protecting customer delivery outcomes.
- Resolve order and delivery issues including shortages, transport delays, booking challenges, and service failures.
- Coordinate planning, warehouse, and 3PL activities to ensure products are available, picked, shipped, and delivered as required.
- Drive service improvement by managing performance issues, maintaining accurate data, supporting customer queries, and ensuring compliance with service, quality, and governance standards.
What Will You Make Successful: You will be a confident and proactive individual who can communicate effectively with a wide range of stakeholders, influencing decisions and managing challenging conversations with professionalism. You will bring a strong analytical mindset, with the ability to quickly identify issues and implement practical, continuous improvement solutions. Highly organised and detail-oriented, you thrive in a fast-paced environment, remain calm under pressure, and consistently deliver a customer-focused approach.
Strong understanding of end-to-end order fulfilment and customer service performance (OTIF, case fill). Experience working in a fast-paced supply chain environment (FMCG, manufacturing, or distribution). Proven ability to manage 3PL transport operations, including bookings, issue resolution, and performance tracking.
Working Conditions: This role operates in a food manufacturing environment with regular time on the factory floor and exposure to noise, dust (grain), moving machinery, temperature variation, and manual handling activities. Flexibility is required to support shift teams, critical incidents, shutdowns, trials, and business needs.
Right to work in the UK: In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Sincereal sponsorship.
Equal Opportunities: We work together as one team. Everyone is welcome here, and we treat each other with fairness, respect, and equality.
Customer Supply Chain Specialist employer: Cereal Partners Worldwide (Nestlé & General Mills)
Sincereal UK is an excellent employer located in Bromborough, offering a dynamic work environment where employees can thrive in a fast-paced supply chain setting. With a strong focus on employee growth and development, the company provides opportunities for continuous improvement and performance management, alongside competitive benefits such as a discretionary annual bonus and a pension scheme. The inclusive work culture promotes teamwork and respect, making it a rewarding place for those looking to make a meaningful impact in the cereal private label market.
Contact Details:
Cereal Partners Worldwide (Nestlé & General Mills) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their supply chain processes and think about how your skills can help them improve efficiency. Show them you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your communication skills! As a Customer Supply Chain Specialist, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sincereal UK. Let’s get you that dream job!
We think you need these skills to ace Customer Supply Chain Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Supply Chain Specialist role. Highlight your experience in order fulfilment, customer service performance, and any relevant supply chain management roles.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer orders and resolved supply chain issues in the past.
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, be sure to mention any tools or methods you’ve used to track performance metrics like OTIF and case fill. We love candidates who can demonstrate their problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cereal Partners Worldwide (Nestlé & General Mills)
✨Know Your Supply Chain Basics
Make sure you brush up on your knowledge of end-to-end order fulfilment processes. Understand key metrics like OTIF and case fill, as these will likely come up in conversation. Being able to discuss how you've managed these in past roles will show you're the right fit for the job.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific supply chain challenges, such as transport delays or order inaccuracies. Think of examples from your experience where you successfully resolved similar issues, and be ready to explain your thought process and the outcomes.
✨Showcase Your Communication Skills
As a Customer Supply Chain Specialist, you'll need to communicate effectively with various stakeholders. Prepare to demonstrate your ability to influence decisions and manage challenging conversations. You might even want to role-play some scenarios with a friend to build your confidence.
✨Highlight Your Analytical Mindset
Be ready to discuss how you approach problem-solving and continuous improvement. Share examples of how you've identified issues in the supply chain and implemented practical solutions. This will show that you not only understand the processes but can also drive efficiency and service improvements.
