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- Tasks: Provide on-site IT support, installations, and troubleshooting across retail locations.
- Company: Join a well-known high-street chain on a nationwide project.
- Benefits: Earn £100 per day, with a company van, phone, and full toolset provided.
- Why this job: Gain hands-on IT experience while working in a supportive team environment.
- Qualifications: Some IT hardware experience and a full UK driving licence are essential.
- Other info: Enjoy a Monday to Friday schedule with remote training and buddy support.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for IT Field Engineers across various locations to support an ongoing nationwide project for a well-known high-street chain. This is a mid to long-term contract running from now to the end of November, with strong potential for further contract opportunities if desired.
Role Overview:
As an IT Field Engineer, you will be responsible for providing on-site technical support across multiple retail locations in your designated region. You will be carrying out hands-on IT hardware installations, maintenance, and troubleshooting, including:
- Site surveys to assess IT infrastructure
- Installation, configuration, and replacement of payment devices (PEDs)
- Counter refreshes and hardware upgrades for POS (Point-of-Sale) systems
- Basic network troubleshooting and connectivity checks
- General IT support for in-store technology
This is a Monday to Friday role, with standard working hours.
What’s Included?
- Pay: £100 per day
- Company van (includes fully expensed fuel card)
- Company phone, tablet, and full toolset provided
- Full remote training (one week at a reduced rate of £75 per day)
- Buddy system for your first few shifts at full pay
- Opportunity to gain valuable hands-on experience in IT hardware engineering
Requirements:
- Some experience in IT hardware engineering, field services, or technical support knowledge is a must (full, Role Specific training provided, but a demonstrable IT background is essential)
- Excellent Customer service attributes and exemplary communication skills
- Basic understanding of IT hardware, including desktops, peripherals, networking, and POS systems
- Full, manual UK driving licence (essential)
- Strong problem-solving skills and a customer-focused approach
- Availability to start ASAP
Join an established team of engineers already deployed across the country, with more positions now open due to project expansion. If you're interested in gaining valuable hands-on IT experience while working in the field, apply today to get the process moving!
Mobile I.T Field Engineer - Carmarthen employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile I.T Field Engineer - Carmarthen
✨Tip Number 1
Familiarise yourself with the specific IT hardware and POS systems mentioned in the job description. Having a solid understanding of these technologies will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since this role involves direct interaction with retail staff, showcasing your ability to communicate effectively and solve problems will set you apart from other candidates.
✨Tip Number 3
Prepare for potential site surveys by researching common IT infrastructure setups in retail environments. This knowledge will help you demonstrate your proactive approach and readiness to tackle the responsibilities of the role.
✨Tip Number 4
Network with current or former IT Field Engineers if possible. They can provide insights into the role and the company culture, which can be invaluable during your application process and help you tailor your approach.
We think you need these skills to ace Mobile I.T Field Engineer - Carmarthen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware engineering and field services. Emphasise any previous roles where you provided technical support or worked with POS systems, as this will resonate with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples from your past experiences that demonstrate your capability to handle on-site technical support effectively.
Highlight Relevant Skills: In your application, clearly outline your understanding of IT hardware, networking, and troubleshooting. Make sure to mention your full UK driving licence, as it is essential for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Cerco
✨Showcase Your Technical Skills
Make sure to highlight your experience with IT hardware, especially in installations and troubleshooting. Be prepared to discuss specific examples of past projects or challenges you've faced in the field.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with customers, emphasise your communication skills and any previous customer service experience. Share instances where you successfully resolved issues or improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a technical issue on-site and be ready to explain your thought process and actions taken.
✨Know the Company and Its Values
Research the high-street chain you'll be working with. Understanding their values and how they operate can help you align your answers with what they are looking for in a candidate.
