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- Tasks: Provide on-site IT support, installations, and troubleshooting across retail locations.
- Company: Join a well-known high-street chain on a nationwide project.
- Benefits: Enjoy a company van, phone, tablet, and full toolset with remote training.
- Why this job: Gain hands-on IT experience while working in a supportive team environment.
- Qualifications: Some IT hardware experience and a full UK driving licence are essential.
- Other info: Monday to Friday role with potential for contract extensions.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for IT Field Engineers across various locations to support an ongoing nationwide project for a well-known high-street chain. This is a mid to long-term contract running from now to the end of November, with strong potential for further extensions if desired.
Role Overview:
As an IT Field Engineer, you will be responsible for providing on-site technical support across multiple retail locations in your designated region. You will be carrying out hands-on IT hardware installations, maintenance, and troubleshooting, including:
- Site surveys to assess IT infrastructure
- Installation, configuration, and replacement of payment devices (PEDs)
- Counter refreshes and hardware upgrades for POS (Point-of-Sale) systems
- Basic network troubleshooting and connectivity checks
- General IT support for in-store technology
This is a Monday to Friday role, with standard working hours.
What’s Included?
- Pay: £100 per day
- Company van (includes fully expensed fuel card)
- Company phone, tablet, and full toolset provided
- Full remote training (one week at a reduced rate of £75 per day)
- Buddy system for your first few shifts at full pay
- Opportunity to gain valuable hands-on experience in IT hardware engineering
Requirements:
- Some experience in IT hardware engineering, field services, or technical support knowledge is a must (no high-level knowledge required - full training provided)
- Excellent customer service attributes and exemplary communication skills
- Basic understanding of IT hardware, including desktops, peripherals, networking, and POS systems
- Full, manual UK driving licence (essential)
- Strong problem-solving skills and a customer-focused approach
- Availability to start ASAP
Join an established team of engineers already deployed across the country, with more positions now open due to project expansion. If you're interested in gaining valuable hands-on IT experience while working in the field, apply today to get the process moving!
Mobile I.T Field Engineer - Barnstaple employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile I.T Field Engineer - Barnstaple
✨Tip Number 1
Familiarise yourself with the specific IT hardware and POS systems mentioned in the job description. Having a basic understanding of these technologies will help you stand out during interviews and demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in customer service or technical support roles. Since excellent communication skills are essential, be prepared to discuss how you've successfully resolved customer issues in the past.
✨Tip Number 3
Make sure to emphasise your problem-solving skills during any discussions. Prepare examples of challenges you've faced in previous roles and how you overcame them, as this will showcase your ability to handle on-site technical issues.
✨Tip Number 4
Since this role requires a full UK driving licence, ensure that you mention your driving experience and availability to travel. Being flexible and ready to start ASAP can also give you an edge over other candidates.
We think you need these skills to ace Mobile I.T Field Engineer - Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware engineering and field services. Emphasise any hands-on technical support roles you've held, and showcase your problem-solving skills and customer service attributes.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Mobile IT Field Engineer role. Mention your availability to start ASAP and express your enthusiasm for gaining hands-on experience in IT hardware engineering.
Highlight Relevant Skills: In your application, clearly outline your understanding of IT hardware, including desktops, peripherals, networking, and POS systems. This will demonstrate your readiness for the role and your ability to contribute effectively from day one.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at Cerco
✨Showcase Your Technical Skills
Make sure to highlight any relevant experience you have with IT hardware, especially in installations and troubleshooting. Be prepared to discuss specific examples of past projects or challenges you've faced in the field.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with customers, emphasise your communication skills and ability to handle customer queries. Share instances where you provided exceptional service or resolved issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about common IT issues you might encounter in a retail environment and how you would approach resolving them. Practising these scenarios can help you articulate your thought process during the interview.
✨Understand the Company and Its Needs
Research the high-street chain you'll be supporting. Understanding their business model and the technology they use can give you an edge. Tailor your responses to show how your skills align with their specific needs and challenges.
