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For Companies At a Glance
- Tasks: Provide on-site IT support, install hardware, and troubleshoot tech issues.
- Company: Join a growing team of IT professionals in a dynamic retail environment.
- Benefits: Enjoy a company van, phone, tablet, and remote training perks.
- Why this job: Gain hands-on experience in IT while working with cutting-edge technology.
- Qualifications: Some IT experience required; strong communication and problem-solving skills essential.
- Other info: Monday to Friday role with opportunities for growth and expansion.
The predicted salary is between 24000 - 36000 £ per year.
As an IT Field Engineer, you will be responsible for providing on-site technical support across multiple retail locations in your designated region. You will be carrying out hands-on IT hardware installations, maintenance, and troubleshooting, including:
- Site surveys to assess IT infrastructure
- Installation, configuration, and replacement of payment devices (PEDs)
- Counter refreshes and hardware upgrades for POS (Point-of-Sale) systems
- Basic network troubleshooting and connectivity checks
- General IT support for in-store technology
This is a Monday to Friday role, with standard working hours.
What’s Included?
- Pay: £100 per day
- Company van (includes fully expensed fuel card)
- Company phone, tablet, and full toolset provided
- Full remote training (one week at a reduced rate of £75 per day)
- Buddy system for your first few shifts at full pay
- Opportunity to gain valuable hands-on experience in IT hardware engineering
Requirements:
- Some experience in IT hardware engineering, field services, or technical support knowledge is a must (full, Role Specific training provided, but a demonstrable IT background is essential)
- Excellent Customer service attributes and exemplary communication skills
- Basic understanding of IT hardware, including desktops, peripherals, networking, and POS systems
- Full, manual UK driving licence (essential)
- Strong problem-solving skills and a customer-focused approach
- Availability to start ASAP
Join an established team of engineers already deployed across the country, with more positions now open due to project expansion. If you're interested in gaining valuable hands-on IT experience while working in the field, apply today to get the process moving!
Mobile I.T Field Engineer employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile I.T Field Engineer
✨Tip Number 1
Familiarise yourself with the specific IT hardware and POS systems mentioned in the job description. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and a customer-focused attitude. Consider role-playing scenarios or practicing responses to common customer queries to prepare for any situational questions during the interview.
✨Tip Number 3
Make sure you have a valid UK driving licence and are comfortable driving a company van. Being able to discuss your driving experience and readiness to travel will show that you're fully prepared for the fieldwork aspect of the job.
✨Tip Number 4
Network with current or former IT Field Engineers if possible. They can provide insights into the role and share tips on what the hiring team at StudySmarter values most, giving you an edge in your application process.
We think you need these skills to ace Mobile I.T Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware engineering and technical support. Emphasise any hands-on experience with POS systems, payment devices, and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific experiences that demonstrate your capability to handle on-site technical support and your understanding of IT infrastructure.
Highlight Relevant Skills: In your application, clearly outline your skills related to IT hardware, networking, and customer service. Use examples from previous roles to illustrate how you have successfully resolved technical issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cerco
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT hardware and field services. Highlight specific examples of installations, troubleshooting, or maintenance you've performed in the past. This will demonstrate your hands-on capabilities and technical knowledge.
✨Emphasise Customer Service
Since this role involves on-site support, it's crucial to showcase your customer service skills. Prepare examples of how you've effectively communicated with clients or resolved issues in a customer-focused manner. This will show that you can handle the interpersonal aspects of the job.
✨Understand the Role Requirements
Familiarise yourself with the specific tasks mentioned in the job description, such as POS systems and network troubleshooting. Being able to discuss these areas confidently will indicate that you are well-prepared and genuinely interested in the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you might be working on. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
