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- Tasks: Provide on-site IT support, installations, and troubleshooting across retail locations.
- Company: Join a well-known high-street chain on a nationwide project.
- Benefits: Earn £100 per day, with a company van, phone, and full training provided.
- Why this job: Gain hands-on IT experience while working in a supportive team environment.
- Qualifications: Some IT hardware experience is preferred; full training will be provided.
- Other info: Monday to Friday role with potential for contract extension.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for IT Field Engineers across various locations to support an ongoing nationwide project for a well-known high-street chain. This is a mid to long-term contract running from 3rd March to the end of November, with strong potential for further extensions if desired.
Role Overview:
As an IT Field Engineer, you will be responsible for providing on-site technical support across multiple retail locations in your designated region. You will be carrying out hands-on IT hardware installations, maintenance, and troubleshooting, including:
- Site surveys to assess IT infrastructure
- Installation, configuration, and replacement of payment devices (PEDs)
- Counter refreshes and hardware upgrades for POS (Point-of-Sale) systems
- Basic network troubleshooting and connectivity checks
- General IT support for in-store technology
This is a Monday to Friday role, with standard working hours.
What’s Included?
- Pay: £100 per day
- Company van (includes fully expensed fuel card)
- Company phone, tablet, and full toolset provided
- Full remote training (one week at a reduced rate of £75 per day)
- Buddy system for your first few shifts at full pay
- Opportunity to gain valuable hands-on experience in IT hardware engineering
Requirements:
- Some experience in IT hardware engineering, field services, or technical support (no advanced knowledge required - full training provided)
- Excellent customer service attributes and exemplary communication skills
- Basic understanding of IT hardware, including desktops, peripherals, networking, and POS systems
- Full, manual UK driving licence (essential)
- Strong problem-solving skills and a customer-focused approach
- Availability to start ASAP
Join an established team of engineers already deployed across the country, with more positions now open due to project expansion. If you're interested in gaining valuable hands-on IT experience while working in the field, apply today to get the process moving!
Mobile I.T Field Engineer employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile I.T Field Engineer
✨Tip Number 1
Familiarise yourself with the specific IT hardware and POS systems mentioned in the job description. Having a basic understanding of these technologies will help you stand out during interviews and demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in customer service or technical support roles. Since excellent communication skills are essential, be prepared to discuss how you've successfully resolved customer issues in the past.
✨Tip Number 3
Make sure to emphasise your problem-solving skills during any discussions. Prepare examples of challenges you've faced in previous roles and how you overcame them, as this will showcase your ability to handle on-site technical issues.
✨Tip Number 4
Since this role requires a full manual UK driving licence, ensure that you mention your driving experience and availability to travel. Being flexible with your schedule can also make you a more attractive candidate for this position.
We think you need these skills to ace Mobile I.T Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware engineering and field services. Emphasise any hands-on technical support roles you've held, and showcase your problem-solving skills and customer service attributes.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Mobile IT Field Engineer role. Mention your availability to start ASAP and express your enthusiasm for gaining hands-on experience in IT hardware engineering.
Highlight Relevant Skills: In your application, clearly outline your understanding of IT hardware, including desktops, peripherals, networking, and POS systems. This will demonstrate your readiness for the role and your ability to provide effective support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at Cerco
✨Show Your Technical Know-How
Make sure to brush up on your knowledge of IT hardware, especially POS systems and payment devices. Be prepared to discuss any relevant experience you have with installations or troubleshooting, as this will demonstrate your capability for the role.
✨Emphasise Customer Service Skills
Since this role involves working directly with customers in retail environments, highlight your communication skills and any previous customer service experience. Share examples of how you've successfully resolved issues or provided support in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered technical challenges and how you approached solving them. This will showcase your analytical thinking and ability to work under pressure, which are crucial for an IT Field Engineer.
✨Be Ready for Practical Scenarios
Expect to be asked about practical scenarios related to IT support and installations. Think through potential questions about site surveys or network troubleshooting, and consider how you would handle these situations in real life.
