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- Tasks: Repair and diagnose PCs, laptops, printers, and servers while providing top-notch customer service.
- Company: Join a dynamic tech company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, car allowance, and opportunities for professional growth.
- Why this job: Be part of a team that embraces new technologies and makes a real difference.
- Qualifications: Experience with IT equipment and a full UK driving licence required.
- Other info: Flexible hours with 24/7 coverage and excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities and Duties
- Hours: Monday - Saturday (availability to cover 24x7)
- Interview Process: 2-stage process
- Car Allowance
- Security Clearances Needed
Key responsibilities:
- To repair, diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve KPI target of 5 visits/fixes per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Participate in 24/7 coverage via a rota system.
- Act as mentor to Grades 1 through to 3 Engineers.
- May be expected to train on new technologies such as AV or Cisco.
- May be expected to step in for FDM on occasion and/or to project manage.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Must be professional and presentable at all times.
- Must have full UK driving Licence where required to perform the role.
- Respond to any requests for information from your line management in a timely manner.
- Work a certain amount of overtime when required to do so.
- Be familiar with customer policies and processes where applicable.
- To be approachable and accepting of training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
- Practice quick win processes.
Desirable Skills and experience:
- Knowledge of PC, Laptop, Printer & associated peripherals operation.
- Key Clients specific procedures.
- Trained in Desktop / Laptop / Printers and Servers.
- Cisco / Sun.
- Excellent knowledge of common software products.
- AV experience.
- Excellent customer facing skills.
Qualifications:
- Cisco / Sun.
IT Field Engineer in London employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and the role of an IT Field Engineer thoroughly. We recommend practising common interview questions and even doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along a portfolio or examples of your previous work, especially any hands-on projects or repairs you've done. We want to see how you’ve tackled challenges in the past and how you can bring that expertise to our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Field Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Field Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the job. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cerco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PCs, laptops, printers, and servers. Be ready to discuss specific troubleshooting techniques and any relevant experience you've had with AV or Cisco technologies. This will show that you're not just familiar with the equipment but can also handle real-world issues.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully dealt with customers in the past. Think about times when you went above and beyond to meet their needs or resolved a tricky situation. This will highlight your excellent customer-facing skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a situation where a customer is unhappy with a repair? Practising these scenarios can help you articulate your thought process and problem-solving abilities during the interview.
✨Show Your Flexibility and Team Spirit
This role requires covering site roles and working as part of a team. Be prepared to discuss your experiences with teamwork and how you adapt to changing circumstances. Highlight any instances where you've stepped in to help colleagues or taken on additional responsibilities.
