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For Companies At a Glance
- Tasks: Repair and diagnose PCs, laptops, printers, and servers while delivering top-notch customer service.
- Company: Leading technology services provider in the UK with a focus on innovation.
- Benefits: Dynamic work environment, 24/7 support system, and opportunities for skill development.
- Why this job: Join a collaborative team and make a real difference in tech support.
- Qualifications: In-depth knowledge of hardware/software and a full UK driving licence required.
- Other info: Exciting role with potential for career growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider in the United Kingdom is seeking a skilled technician for a pivotal technical support role. Responsibilities include repairing and diagnosing PCs, laptops, printers, and servers, while providing excellent customer service.
The ideal candidate will possess in-depth knowledge of various hardware and software products, as well as a full UK driving licence. This role involves participation in a 24/7 coverage system, offering a dynamic and collaborative work environment.
Field IT Engineer — On-site Repairs & 24/7 Support in London employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Engineer — On-site Repairs & 24/7 Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Field IT Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past repairs or projects you've worked on, and be ready to talk about how you tackled challenges in a customer-focused way.
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream job.
✨Tip Number 4
Prepare for the unexpected! Since this role involves 24/7 support, be ready for scenario-based questions in interviews. Think about how you'd handle urgent repair requests or tricky customer situations, and show us you can keep calm under pressure.
We think you need these skills to ace Field IT Engineer — On-site Repairs & 24/7 Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with repairing and diagnosing PCs, laptops, printers, and servers. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about tech support and how you can provide excellent customer service. We love hearing personal stories that connect your experience to the role.
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to mention your soft skills too! Being part of a 24/7 coverage system means teamwork and communication are key, so let us know how you excel in these areas.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cerco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PCs, laptops, printers, and servers. Be ready to discuss specific hardware and software products you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to resolve issues effectively, especially under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would approach common technical issues or customer complaints. This will help demonstrate your problem-solving skills and your ability to think on your feet, which is crucial for a 24/7 support role.
✨Plan Your Journey
Since a full UK driving licence is required, make sure you know the best routes to get to the interview location. Arriving on time shows your commitment and reliability, which are key traits for a Field IT Engineer. Plus, it gives you a chance to relax before the interview starts!
