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IT Field Engineer
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Cerco
IT Field Engineer

IT Field Engineer

Belfast Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support IT hardware and software at customer sites, ensuring top-notch service delivery.
  • Company: Join a dynamic team focused on innovative IT solutions and customer satisfaction.
  • Benefits: Enjoy flexible hours, training opportunities, and a chance to work with cutting-edge technology.
  • Why this job: Perfect for tech enthusiasts wanting hands-on experience and to make a real impact.
  • Qualifications: Must have CompTIA A+ and Server+ certifications or equivalent experience.
  • Other info: Participate in a 24/7 rota and embrace new technologies while mentoring others.

The predicted salary is between 30000 - 42000 £ per year.

Responsibilities and Duties

Hours: – Mon to Friday. Mandatory Participation in an Out of Hours Rota. Interview Process: 2-stage process

12 month fixed term contract

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

  • Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
  • Complete customer rebuilds and configuration to desk
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or un-planned absence
  • Achieve the dynamic KPI targets set for your role
  • Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
  • Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
  • Will be able to carry out IMAC projects with little supervision and lead as and when required.
  • Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard
  • Carry out any other reasonable request from your line management
  • Participate in 24/7 coverage via a rota system
  • Work a certain amount of overtime when required to do so
  • Practice ‘Quick Win’ processes
  • Act as a mentor to other engineers when required
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
  • Will maintain company assets to keep them in good working order and good general condition
  • Be familiar with customer policies and processes where applicable

    • Desirable

    Skills and experience:

  • Must always be professional and presentable.
  • Must have a full UK driving licence
  • Must have excellent customer facing skills.
  • Must be able to obtain SC Clearance or the willingness to apply
  • Will be required to be self-motivated with good organisational skills and can work unsupervised
  • Must possess or can obtain relevant technical certifications
  • Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience
  • Must possess the ability to work at height and undertake varied manual handling activities
  • Will display positive behaviours which support team productivity
  • Must have a high standard of communication and inter-personal skills to support colleagues and team members

    • Qualifications

  • Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience

    • IT Field Engineer employer: Cerco

    As an IT Field Engineer with us, you'll join a dynamic team that values innovation and professional growth. We offer a supportive work culture where collaboration and continuous learning are encouraged, alongside competitive benefits and opportunities for career advancement. Located in the heart of the UK, our company provides a stimulating environment that fosters both personal and professional development, making it an excellent choice for those seeking meaningful employment in the tech industry.
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    Contact Detail:

    Cerco Recruiting Team

    View Cerco Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land IT Field Engineer

    ✨Tip Number 1

    Familiarise yourself with the specific IT hardware and software products mentioned in the job description. This will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.

    ✨Tip Number 2

    Brush up on your customer-facing skills. Since this role involves direct interaction with clients, practice how to communicate technical information clearly and effectively, ensuring you can convey solutions in a friendly manner.

    ✨Tip Number 3

    Prepare for the two-stage interview process by anticipating both technical and behavioural questions. Think of examples from your past experiences that showcase your problem-solving abilities and teamwork skills.

    ✨Tip Number 4

    If you don’t already have the required CompTIA A+ and Server+ certifications, consider starting the process to obtain them. Showing your commitment to professional development can set you apart from other candidates.

    We think you need these skills to ace IT Field Engineer

    Technical Support Skills
    Advanced Diagnostics
    PC and Laptop Repair
    Printer and Server Maintenance
    Network Support
    Customer Service Skills
    Time Management
    Problem-Solving Skills
    Communication Skills
    Organisational Skills
    Ability to Work Independently
    CompTIA A+ Certification
    CompTIA Server+ Certification
    Health and Safety Compliance
    Mentoring Skills
    Adaptability to New Technologies
    Team Collaboration

    Some tips for your application 🫡

    Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the IT Field Engineer position. Tailor your application to highlight how your experience aligns with these requirements.

    Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or projects that involved IT support, diagnostics, or customer service. Mention specific technologies or systems you have worked with that are relevant to the role.

    Showcase Certifications: Make sure to include your CompTIA A+ and Server+ certifications prominently in your application. If you have equivalent knowledge or experience, explain this clearly to demonstrate your qualifications.

    Professional Presentation: Ensure your CV and cover letter are well-structured, free of errors, and professionally formatted. A polished application reflects your attention to detail and professionalism, which is crucial for customer-facing roles.

    How to prepare for a job interview at Cerco

    ✨Showcase Your Technical Skills

    Make sure to highlight your relevant technical certifications, such as CompTIA A+ and Server+. Be prepared to discuss your hands-on experience with IT hardware and software, as well as any advanced diagnostics you've performed.

    ✨Demonstrate Customer-Facing Abilities

    Since this role involves a lot of interaction with customers, it's crucial to showcase your excellent customer-facing skills. Share examples of how you've successfully resolved customer issues in the past and maintained professionalism under pressure.

    ✨Prepare for Scenario-Based Questions

    Expect scenario-based questions that assess your problem-solving abilities and how you handle unexpected situations. Think of specific instances where you've had to troubleshoot or manage a project with minimal supervision.

    ✨Understand the Company Culture

    Research the company’s values and culture before the interview. Being familiar with their policies and procedures will show that you're genuinely interested in the role and can adapt to their working environment.

    IT Field Engineer
    Cerco
    Location: Belfast
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    • IT Field Engineer

      Belfast
      Full-Time
      30000 - 42000 £ / year (est.)
    • C

      Cerco

      50-100
      View Cerco Profile
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