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For Companies At a Glance
- Tasks: Diagnose and repair tech equipment while mentoring junior engineers.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy flexible hours, car allowance, and opportunities for overtime.
- Why this job: Be part of a supportive culture that embraces new technologies and offers real-world impact.
- Qualifications: Experience with Cisco/Sun technologies and strong customer service skills required.
- Other info: Full UK driving license needed; work permit may be necessary for non-passport holders.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities and Duties
Hours : Monday – Saturday (availability to cover 24×7) Interview Process : 2-stage process Car Allowance
Security Clearances Needed Key responsibilities :
- To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence
- Achieve KPI target of 5 visits / fix’s per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management
- Be able to do customer rebuilds and configuration to desk
- Will carry out AV repairs and Printer repairs.
- Will be able to carry out IMAC projects with little supervision
- Participate in 24 / 7 coverage via a rota system
- Act as mentor to Grades 1 through to 3 Engineers
- May be expected to train on new technologies such as AV or Cisco.
- May be expected to step in for FDM on occasion and or to project manage.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
- Must be professional and presentable at all times.
- Must have full UK driving Licence where required to perform the role.
- Respond to any requests for information from your line management in a timely manner
- Work a certain amount of overtime when required to do so.
- Be Familiar with customer policies and processes where applicable
- To be approachable and accepting of Training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition
- Practice quick win processes
Desirable
Skills and experience :
- Knowledge of PC, Laptop, Printer & associated peripherals operation
- Key Clients specific procedures
- Trained in Desktop / Laptop / Printers and Servers
- Cisco / Sun
- Excellent knowledge of common software products
- AV experience
- Excellent customer facing skills
Qualifications
Cisco / Sun
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IT Field Engineer employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco and AV systems. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer-facing skills during the interview. Prepare examples of how you've successfully handled customer interactions in the past, as this role requires excellent communication and service delivery.
✨Tip Number 3
Be ready to discuss your experience with troubleshooting and repairing various IT equipment. Highlight any specific instances where you achieved KPIs or managed multiple tasks effectively, as this aligns with the job's responsibilities.
✨Tip Number 4
Show your willingness to embrace new technologies and adapt to change. Mention any recent training or self-learning initiatives you've undertaken, as this reflects your commitment to professional growth and aligns with the company's values.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Understand the Job Role: Before applying, make sure you fully understand the responsibilities of an IT Field Engineer. Familiarise yourself with the key tasks such as diagnosing and repairing equipment, managing call details, and achieving KPI targets.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your knowledge of PCs, laptops, printers, and any experience with Cisco/Sun technologies.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer-facing skills and your ability to adapt to new technologies. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Follow Application Instructions: Ensure you apply through the 'Apply now' button on the StudySmarter website. Double-check that you have included all necessary documents and that your application is complete before submission.
How to prepare for a job interview at Cerco
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of PCs, laptops, printers, and servers. Be prepared to discuss your experience with Cisco/Sun technologies and any AV repairs you've handled. The interviewer will likely ask technical questions to gauge your expertise.
✨Demonstrate Customer-Facing Skills
Since this role involves a lot of interaction with customers, be ready to showcase your excellent customer service skills. Think of examples where you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Show Your Adaptability
This job requires embracing new technologies and adapting to change. Prepare to discuss how you've handled changes in past positions and your willingness to learn new skills, especially in areas like AV or Cisco.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would handle a situation where a customer is unhappy with a repair. Think through your responses to demonstrate your critical thinking and customer management skills.
