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For Companies At a Glance
- Tasks: Support customers with IT hardware and software, including diagnostics and repairs.
- Company: Join a dynamic team focused on delivering top-notch IT support services.
- Benefits: Enjoy flexible hours, potential overtime, and opportunities for skill development.
- Why this job: Be part of a tech-savvy culture that embraces innovation and teamwork.
- Qualifications: CompTIA A+ certification or equivalent experience is essential.
- Other info: Full UK driving licence required; must be willing to participate in 24/7 coverage.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities and Duties
Hours: Monday – Thursdays 11am – 9pm (1 hour for lunch) Interview Process: 2-stage process Role purpose: To attend customer sites to provide support on IT hardware and softwareproducts, within the required Service Level Agreement (SLA). To work efficientlyand proactively to deliver IT support services to a wide range of customers. Key responsibilities:
equipment with associated peripherals. This may also include basic Servers & relevant network activities in
line with business requirements.
effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
time, and reflect actual work done in real time by way of accurate and quality updates. This will also include
the completion of any part movements and RMA generation.
basic networking equipment.
Desirable
Qualifications
IT Field Engineer employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the latest IT hardware and software products relevant to the role. Being knowledgeable about the tools and technologies we use will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent customer-facing abilities. Think of examples from your past experiences where you've successfully resolved issues or provided exceptional support to clients.
✨Tip Number 3
Prepare for the two-stage interview process by practising common technical questions related to IT support and diagnostics. This will help you feel more confident and articulate your knowledge effectively during the interviews.
✨Tip Number 4
Show your willingness to embrace new technologies and continuous learning. Highlight any relevant certifications you have or are pursuing, like CompTIA A+, as this aligns with our expectations for the role and shows your commitment to professional development.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the IT Field Engineer role. Emphasise your technical certifications, particularly the CompTIA A+ qualification, and any hands-on experience with PCs, laptops, and networking equipment.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-facing skills and ability to work independently. Mention specific examples of how you've successfully managed IT support tasks in the past, and express your enthusiasm for embracing new technologies.
Highlight Relevant Experience: In your application, be sure to detail any previous roles where you conducted diagnostics, repairs, or configurations of IT hardware. Include any experience with IMAC projects or working under Service Level Agreements (SLAs) to demonstrate your capability.
Prepare for the Interview: Since the interview process is two-stage, prepare by reviewing common interview questions for IT support roles. Be ready to discuss your technical knowledge, problem-solving abilities, and how you handle customer interactions. Familiarise yourself with the company's policies and processes as well.
How to prepare for a job interview at Cerco
✨Showcase Your Technical Skills
Make sure to highlight your technical certifications, especially the CompTIA A+ qualification. Be prepared to discuss your hands-on experience with PCs, laptops, and networking equipment, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Customer-Facing Skills
Since the role involves direct interaction with customers, it's crucial to showcase your excellent customer service skills. Prepare examples of how you've effectively communicated with clients in the past and resolved their issues promptly.
✨Understand the SLA Requirements
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you would manage your time and priorities to meet these requirements. This shows that you understand the importance of efficiency in delivering IT support services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to diagnose and repair IT issues under pressure, and be ready to explain your thought process and actions taken.
