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- Tasks: Repair and diagnose PCs, laptops, printers, and servers while delivering top-notch customer service.
- Company: Leading technology services provider in the UK with a focus on innovation.
- Benefits: Dynamic work environment, 24/7 support system, and opportunities for skill development.
- Why this job: Join a collaborative team and make a difference in tech support every day.
- Qualifications: In-depth knowledge of hardware/software and a full UK driving licence required.
- Other info: Exciting role with potential for career growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider in the United Kingdom is seeking a skilled technician for a pivotal technical support role. Responsibilities include repairing and diagnosing PCs, laptops, printers, and servers, while providing excellent customer service.
The ideal candidate will possess in-depth knowledge of various hardware and software products, as well as a full UK driving licence. This role involves participation in a 24/7 coverage system, offering a dynamic and collaborative work environment.
Field IT Engineer — On-site Repairs & 24/7 Support employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Engineer — On-site Repairs & 24/7 Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Field IT Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We all know that being able to fix a laptop is great, but showing how you handle customer queries can really set you apart!
✨Tip Number 3
Don’t forget to showcase your driving skills! Since a full UK driving licence is a must, make sure to mention your driving experience and reliability during interviews. It’s all about showing you’re ready to hit the road for on-site repairs.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that interview. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Field IT Engineer — On-site Repairs & 24/7 Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with repairing and diagnosing PCs, laptops, printers, and servers. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about tech support and how you can provide excellent customer service. We love hearing personal stories that connect your experience to the role.
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to mention your soft skills too! Being part of a 24/7 coverage system means teamwork and communication are key, so let us know how you excel in these areas.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Cerco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PCs, laptops, printers, and servers. Be ready to discuss specific hardware and software issues you've encountered and how you resolved them. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your ability to handle challenging situations with grace.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice answering questions like, 'How would you handle a situation where a client is frustrated with a technical issue?' This will help you articulate your thought process and approach to real-world problems.
✨Understand the 24/7 Coverage System
Familiarise yourself with what it means to be part of a 24/7 support system. Be prepared to discuss your availability and how you manage work-life balance in such a dynamic environment. Showing that you understand the demands of the role will set you apart.
