Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Repair and maintain PCs, laptops, printers, and servers while providing top-notch customer service.
- Company: Join a dynamic tech company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Be part of a team that embraces new technologies and makes a real impact.
- Qualifications: Experience with IT equipment and excellent customer-facing skills are essential.
- Other info: Flexible hours with 24/7 coverage and great career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities and Duties
Hours: Monday - Saturday (availability to cover 24x7)
Interview Process: 2-stage process
Car Allowance
Security Clearances Needed
- To repair, diagnose and replace PCs, laptops, printers, servers and retail equipment and associated peripherals.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve KPI target of 5 visits/fixes per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer’s SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Participate in 24/7 coverage via a rota system.
- Act as mentor to Grades 1 through to 3 Engineers.
- May be expected to train on new technologies such as AV or Cisco.
- May be expected to step in for FDM on occasion and/or to project manage.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Must be professional and presentable at all times.
- Must have full UK driving licence where required to perform the role.
- Respond to any requests for information from your line management in a timely manner.
- Work a certain amount of overtime when required to do so.
- Be familiar with customer policies and processes where applicable.
- To be approachable and accepting of training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
- Practice quick win processes.
Desirable Skills and Experience:
- Knowledge of PC, laptop, printer & associated peripherals operation.
- Key Clients specific procedures.
- Trained in desktop/laptop/printers and servers.
- Cisco/Sun.
- Excellent knowledge of common software products.
- AV experience.
- Excellent customer facing skills.
Qualifications:
- Cisco/Sun.
IT Field Engineer in England employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that IT Field Engineer role.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT roles and practice your answers. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your skills and experiences.
✨Tip Number 3
Showcase your hands-on experience! Whether it’s fixing PCs or working on AV projects, make sure you can talk about specific examples. We want to hear about your troubleshooting successes and how you’ve helped customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace IT Field Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Field Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can diagnose and fix problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cerco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PCs, laptops, printers, and servers. Be ready to discuss specific troubleshooting techniques and repairs you've performed in the past. This will show that you're not just familiar with the equipment but can also handle real-world issues.
✨Understand the Company’s Needs
Research the company’s key clients and their specific procedures. Knowing how they operate will help you tailor your answers during the interview and demonstrate that you’re already thinking about how to fit into their team.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've successfully dealt with customers in the past. Highlight your excellent customer-facing skills and how you’ve managed to meet or exceed service level agreements (SLAs).
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling an urgent repair request or mentoring a junior engineer. Think through your responses ahead of time, focusing on your problem-solving skills and adaptability to new technologies.