IT Field Service Technician in Crewe

Responsibilities and Duties

To provide customers with a professional, efficient maintenance and break-fix repair service
across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT
equipment (PC’s/laptops/printers/network devices), including back-ups, re-imaging and IMACs
2. DIMENSIONS:
Working as part of the wider ITS field service team, responsible for achieving Company performance
measurements as individually agreed by the Field Service Manager:

3. KEY RESULT AREAS:
1. To provide a technical service to customers, including installation, maintenance and repair of
equipment. To ensure customers receive a satisfactory service in line with agreed service level
agreements
2. To maximize revenue by identifying potential business and professional service opportunities, whilst
carrying out day-to-day duties
3. Management and control of vehicle/site stock, to improve first time fix levels to customers
4. Manage used stock returns to ensure maximum throughput into the repair cycle
5. Effectively repair customer equipment to maintain the highest levels first time fix
6. Customer centricity, ensuring high levels of customer satisfaction
Internal
4. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

satisfaction

5. COMMUNICATIONS AND WORKING RELATIONSHIPS

achieved
Customers, in order to assist in faultfinding activities
6. SCOPE FOR IMPACT
This role requires significant travel throughout a designated area, therefore a flexible approach to work is
required,
Participation in the weekend out of hour’s rota is a fundamental part of the job role
Ability to work under pressure
Time management

Job Types: Full-time, Permanent

Pay: ££ per day

Benefits:

Schedule:

Licence/Certification:

Work Location: In person

Desirable