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For Companies At a Glance
- Tasks: Provide expert-level support and lead complex technical solutions for Managed Service customers.
- Company: Join a dynamic tech company in Caerphilly with a collaborative culture.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday entitlement.
- Why this job: Make a real impact while solving challenging technical problems and mentoring others.
- Qualifications: 5+ years in MSP, strong problem-solving skills, and expertise in modern workplace technologies.
- Other info: Opportunities for career growth and travel to various locations.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities and Duties
As a Workplace Operations Engineer you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions for Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working.
The role is based from our production facility in Caerphilly where some of the Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations.
The role requires management and implementation experience of
In the role, you will carry a range of technical and customer-focussed responsibilities, including:
Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working.
Skills –
As a Workplace Operations Engineer you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions for Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working.
The role is based from our production facility in Caerphilly where some of the Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations.
The role requires management and implementation experience of
In the role, you will carry a range of technical and customer-focussed responsibilities, including:
Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working.
Skills –
Essential
Exposure to the following backup technologies – Veeam, Carbonite, SaaS Protect, E-Vault.
Desirable
Exposure to the following backup technologies – Veeam, Carbonite, SaaS Protect, E-Vault.
Skills Required
Desirable
Desirable
3rd Line Support Operations Engineer employer: Cerco
Contact Detail:
Cerco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Operations Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Caerphilly to connect with potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives you an edge and makes it easier for hiring managers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows, Microsoft 365, and virtualisation technologies. Practising with a friend can help you feel more confident when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Support Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Operations Engineer role. Highlight your experience with Windows, macOS, and any relevant technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can articulate your thoughts effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Cerco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and the various virtualisation technologies mentioned in the job description. Be ready to discuss your hands-on experience with tools like Microsoft 365, Intune, and Active Directory. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved complex technical issues. Think about times when you had to manage high-pressure escalations and how you approached them. This will demonstrate your ability to think on your feet and deliver quality outcomes.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex ideas will set you apart. Remember, it's all about establishing rapport and showing professionalism.
✨Be Ready for Team Collaboration Questions
Expect questions about your experience working in teams, especially in a Managed Service Provider (MSP) environment. Think of examples where you collaborated on projects or mentored junior engineers. Highlighting your teamwork skills will show that you're not just a tech whiz but also a great colleague.