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For Companies At a Glance
- Tasks: Provide hands-on IT support, installations, and upgrades at various client locations.
- Company: Join a nationwide team of IT professionals with a focus on customer service.
- Benefits: Mileage paid, flexible hours, ongoing work, and support from an established team.
- Why this job: Enjoy independence while solving tech problems across diverse industries.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused approach.
- Other info: Opportunity for long-term projects and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Field Service Engineer / Break-Fix Engineer — Multiple UK Locations | Flexible Hours (Day & Evening Work Available)
We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments.
Responsibilities
- Attend customer sites to carry out IT break-fix, installations, and upgrades
- Diagnose and resolve hardware issues efficiently to minimise downtime
- Deliver excellent customer service, keeping clients updated throughout
- Accurately record and report all tasks carried out
- Work flexibly across day or evening shifts, depending on customer needs
What we’re looking for (Qualifications/Experience)
- Previous experience in a field-based IT support or break-fix role
- Strong troubleshooting skills and confidence working with IT hardware
- Professional, reliable, and customer-focused approach
- Excellent communication and problem-solving skills
- Flexible to travel and support multiple locations
- Own basic tool kit, safety boots, and hi-vis (essential)
What we offer (Benefits)
- Mileage paid for travel between sites
- Ongoing, regular work with opportunities across multiple locations and customers
- Flexible hours with both day and evening opportunities
- Support from an established team and long-term project opportunities
If you’re an IT Engineer who enjoys solving problems, working independently, and supporting a wide range of customers, this could be the ideal role for you.
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I.T Field Service Engineer / Break-Fix Engineer - Plymouth employer: Cerco IT
Contact Detail:
Cerco IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Field Service Engineer / Break-Fix Engineer - Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for local IT support events or offer your skills to friends and family. This not only sharpens your troubleshooting skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think of scenarios where you've solved problems or provided excellent service, as these will impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace I.T Field Service Engineer / Break-Fix Engineer - Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and break-fix roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've delivered excellent customer service and resolved hardware issues in the past.
Show Off Your Communication Skills: Since you'll be the face of our service, it's crucial to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you keep clients updated and engaged during your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cerco IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be prepared to discuss specific hardware and troubleshooting techniques you've used in past roles. This will show that you're not just familiar with the basics, but that you can handle the hands-on challenges of the job.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to share examples of how you've provided excellent customer service in previous positions. Highlight any situations where you turned a negative experience into a positive one, as this demonstrates your problem-solving abilities and professionalism.
✨Flexibility is Key
The job requires flexibility in working hours and locations, so be prepared to discuss your availability. Mention any previous experiences where you adapted to changing schedules or worked in different environments, as this will show that you're ready for the variety this role offers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the types of clients you'll support, or the tools and technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.