n: Manchester or Inverness
Working arrangement: Onsite, five days per week
About the role
We are seeking an experienced IAM Service Lead to oversee the delivery and governance of Identity and Access Management services across a hybrid cloud and on-premises environment.
You will help ensure that users and systems have appropriate access to resources, supporting identity lifecycle management, authentication, authorisation, access governance and auditing.
Key responsibilities
- Create IAM service designs and define the Target Operating Model (TOM).
- Lead service transition, knowledge transfer and shadowing activities.
- Provide IAM service leadership and governance.
- Track and report Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Drive continuous improvement across IAM services.
- Manage stakeholders and maintain clear communication.
- Identify, track and manage service risks and issues.
Essential skills and experience
- Experience leading IAM services within a hybrid cloud and on-premises environment.
- Deep knowledge across IAM domains, including:
- Identity Governance and Administration (IGA).
- Multi-Factor Authentication (MFA).
- Single Sign-On (SSO).
- Privileged Access Management (PAM).
- Public Key Infrastructure (PKI).
Desirable skills and experience
- Hands-on support experience with Microsoft Identity Manager (MIM) and Active Directory.
- Experience supporting Microsoft Entra ID and Okta.
- Experience supporting PAM platforms such as BeyondTrust.
We are committed to providing a welcoming and inclusive working environment where everyone can contribute.
Cloud IAM Service Lead in Manchester employer: Cerco Careers
Cerco is an excellent employer for those looking to kickstart their IT careers, offering full training and support to ensure you thrive in the field. With a strong focus on employee growth and development, our collaborative work culture fosters enthusiasm and learning, making it an ideal environment for entry-level engineers. Located in Crewe, we provide unique opportunities to work with major UK businesses, ensuring that every team member is equipped with the skills and confidence needed for success.
