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- Tasks: Provide tech support and troubleshoot issues for users daily.
- Company: Join a global company that values technology and customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: 2-4 years in technical support, fluent in English, and strong troubleshooting skills required.
- Other info: Experience with Windows installations and network protocols is a must.
The predicted salary is between 30000 - 42000 £ per year.
Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.
The role involves handling incidents and service requests from end-user by following the standard methods and procedures.
Install and configure computer hardware, operating systems and applications.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults., o 2-4 years of experience as Technical Support in a global company.
o Windows client installations (all versions) – a must.
o Hardware malfunctions & installations – a must.
o Software malfunctions & installations – a must.
o Printers malfunction & installations – a must
o Mobile malfunctions.
o Knowledge of network protocols: DNS, DHCP, TCP/IP, etc.
o Installation & Troubleshooting 3rd -party applications.
o Basic experience with using Active Directory, SCCM, Laps, BitLocker encryption – Advantage.
o Ability to document technical details clearly and to think out of the box.
o Excellent customer service skills.
o Fast learner.
o Fluent English (reading, writing and speaking) – mandatory.
o Strong troubleshooting and problem-solving skills.
IT Helpdesk Representative employer: Ceragon
Contact Detail:
Ceragon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Representative
✨Tip Number 1
Make sure to showcase your technical skills during the interview. Be prepared to discuss specific experiences where you successfully troubleshot hardware or software issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 2
Since customer service is key in this role, think of examples from your past work where you provided exceptional support. Highlight your patience and ability to communicate complex technical information clearly to non-technical users.
✨Tip Number 3
Familiarize yourself with the common network protocols mentioned in the job description. Being able to discuss DNS, DHCP, and TCP/IP confidently will show that you have the foundational knowledge needed for the role.
✨Tip Number 4
Prepare to demonstrate your experience with tools like Active Directory and SCCM. Even if your experience is basic, showing a willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace IT Helpdesk Representative
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 2-4 years of experience in technical support, especially in a global company. Detail your familiarity with Windows installations, hardware and software troubleshooting, and printer issues.
Showcase Customer Service Skills: Since the role requires excellent customer service skills, provide examples of how you've successfully handled customer inquiries or resolved issues in previous positions. This will demonstrate your customer-oriented approach.
Technical Knowledge: Clearly outline your knowledge of network protocols like DNS, DHCP, and TCP/IP. Mention any experience with Active Directory, SCCM, and BitLocker encryption, as this could give you an edge over other candidates.
Clear Documentation: Emphasize your ability to document technical details clearly. Provide examples of how you've documented processes or solutions in past roles, as this is crucial for the position.
How to prepare for a job interview at Ceragon
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows installations, hardware troubleshooting, and network protocols like DNS and DHCP. Highlight specific examples from your past roles where you successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since the role is customer-oriented, share instances where you provided exceptional service. Emphasize your patience and ability to communicate complex technical information in a way that is easy for non-technical users to understand.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process and the steps you would take to diagnose and resolve common hardware or software faults.
✨Highlight Your Learning Agility
As a fast learner, provide examples of how you've quickly adapted to new technologies or processes in previous roles. This will demonstrate your ability to keep up with the evolving tech landscape and your readiness to tackle new challenges.
