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- Tasks: Support the implementation of complex care packages and manage relationships with stakeholders.
- Company: Cera, the UK's largest HealthTech company, transforming healthcare with AI.
- Benefits: Competitive salary, career growth, and the chance to make a real difference in healthcare.
- Why this job: Join a pioneering team making an impact on patient care and health technology.
- Qualifications: Experience in complex care delivery and strong organisational skills required.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month.
Cera has gathered the largest home healthcare dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date.
About the Role
As a Mobilisation Coordinator, you will be responsible for supporting all Complex Care Branches with operational oversight of new packages of care. You will play an integral part in fostering new relationships both internally and externally with all stakeholders for a smooth transition of care from our implementation team to Branch Operations.
Responsibilities
- Support operational processes for the implementation of all new care packages.
- Develop and maintain effective and productive relationships with all internal and external stakeholders.
- Support all internal teams to follow a mobilisation roadmap so that all new packages of care mobilise on their committed start date.
- Provide effective rota management of your allocated packages of care, ensuring clients receive high-quality standards of complex care within their homes.
- Deliver operational support to the packages within mobilisation ensuring we meet our company objectives and outcomes.
- Have a full understanding of the needs and requirements of your packages for services to be delivered professionally, effectively and in accordance with the care needs.
- Liaise with clients, family members, specialist nurses, healthcare and social care professionals, external bodies and all staff within the business, always remaining professional.
- Ensure a high level of customer/client satisfaction with excellent and sensitive communication, empathy, the ability to manage complex relationships, proactively managing expectations and creating solutions for clients.
- Take responsibility for covering unfilled shifts due to sickness or annual leave and update clients and staff accordingly.
- Ensure there are sufficient staff available within each package to safely deliver care; regularly assessing the needs of the client and the availability of staff.
- Support recruitment, onboarding, clinical and operational teams to manage candidate progression throughout mobilisation.
- Attend and provide updates on all review meetings with commissioners to monitor outcomes and resolve service delivery issues.
- Attend internal meetings as required by the Line Manager.
- Travel to regional branches as required for mobilisations.
Qualifications and Skills
- Proven experience in the delivery of complex care/nurse-led care.
- Strong understanding of complex care packages, including high-acuity and nurse-led provision.
- Experience working with ICB or NHS commissioning portals.
- Demonstrable experience coordinating multiple stakeholders across operational and clinical teams.
- Highly organised with excellent attention to detail.
- Strong written communication skills, with the ability to produce clear, compelling responses.
- Experience of mobilisation of complex or specialist care packages.
- Knowledge of CHC frameworks and NHS commissioning processes.
- Experience working within a multi-branch or national care organisation.
- Understanding of workforce planning and capacity management in complex care.
Skills & Attributes
- Commercially aware with a strong delivery mindset.
- Calm and methodical under pressure.
- Proactive problem-solver with strong escalation judgement.
- Collaborative, relationship-driven approach.
- Comfortable working across clinical, operational, and commercial interfaces.
Complex Care Coordinator in London employer: Cera
Contact Detail:
Cera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Cera. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching Cera’s values and recent achievements. Show us that you’re not just interested in the role but also passionate about what we do. Tailor your answers to reflect how you can contribute to our mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in complex care and how it aligns with the responsibilities of a Mobilisation Coordinator. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Cera team. Let’s make it happen!
We think you need these skills to ace Complex Care Coordinator in London
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for complex care shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your commitment to high-quality care.
Tailor Your Application: Make sure to tailor your application specifically for the Complex Care Coordinator role. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clarity! Keep your written application clear and to the point. Avoid jargon and ensure your communication is straightforward, as this reflects the strong written communication skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Cera and our mission.
How to prepare for a job interview at Cera
✨Know Your Complex Care Inside Out
Make sure you brush up on your knowledge of complex care packages and nurse-led provision. Familiarise yourself with the specific needs and requirements of these services, as well as any relevant frameworks like CHC. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Stakeholder Management Skills
Since this role involves liaising with various stakeholders, prepare examples of how you've successfully coordinated multiple parties in previous roles. Think about times when you managed expectations or resolved conflicts, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for a Mobilisation Coordinator. Bring along examples of how you've managed complex schedules or projects in the past. You might even want to mention any tools or methods you use to stay on top of your tasks, as this will highlight your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to the role. For instance, how would you handle a situation where a shift goes unfilled? Think through your problem-solving strategies and be ready to articulate them clearly, showing your calmness under pressure.
