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- Tasks: Support operational processes for new care packages and manage relationships with stakeholders.
- Company: Cera, the UK's largest HealthTech company, transforming healthcare with AI.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Why this job: Join a pioneering team making healthcare accessible and efficient for everyone.
- Qualifications: Experience in complex care delivery and strong organisational skills required.
- Other info: Dynamic work environment with opportunities to travel and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. Our 10,000 carers and nurses deliver around 2.5 million patient home visits a month.
Cera has gathered the largest home healthcare dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date.
About the Role: As a Mobilisation Coordinator, you will be responsible for supporting all Complex Care Branches with operational oversight of new packages of care. You will play an integral part in fostering new relationships both internally and externally with all stakeholders for a smooth transition of care from our implementation team to Branch Operations.
Responsibilities:
- Support operational processes for the implementation of all new care packages.
- Develop and maintain effective and productive relationships with all internal and external stakeholders.
- Support all internal teams to follow a mobilisation roadmap so that all new packages of care mobilise on their committed start date.
- Provide effective rota management of your allocated packages of care, ensuring clients receive high-quality standards of complex care within their homes.
- Deliver operational support to the packages within mobilisation ensuring we meet our company objectives and outcomes.
- Have a full understanding of the needs and requirements of your packages for services to be delivered professionally, effectively and in accordance with the care needs.
- Liaise with clients, family members, specialist nurses, healthcare and social care professionals, external bodies and all staff within the business, always remaining professional.
- Ensure a high level of customer/client satisfaction with excellent and sensitive communication, empathy, the ability to manage complex relationships, proactively managing expectations and creating solutions for clients.
- Take responsibility for covering unfilled shifts due to sickness or annual leave and update clients and staff accordingly.
- Ensure there are sufficient staff available within each package to safely deliver care; regularly assess the needs of the client and the availability of staff.
- Support recruitment, onboarding, clinical and operational teams to manage candidate progression throughout mobilisation.
- Attend and provide updates on all review meetings with commissioners to monitor outcomes and resolve service delivery issues.
- Attend internal meetings as required by the Line Manager.
- Travel to regional branches as required for mobilisations.
Qualifications and Skills:
- Proven experience in the delivery of complex care/nurse-led care.
- Strong understanding of complex care packages, including high-acuity and nurse-led provision.
- Experience working with ICB or NHS commissioning portals.
- Demonstrable experience coordinating multiple stakeholders across operational and clinical teams.
- Highly organised with excellent attention to detail.
- Strong written communication skills, with the ability to produce clear, compelling responses.
- Experience of mobilisation of complex or specialist care packages.
- Knowledge of CHC frameworks and NHS commissioning processes.
- Experience working within a multi-branch or national care organisation.
- Understanding of workforce planning and capacity management in complex care.
Skills & Attributes:
- Commercially aware with a strong delivery mindset.
- Calm and methodical under pressure.
- Proactive problem-solver with strong escalation judgement.
- Collaborative, relationship-driven approach.
- Comfortable working across clinical, operational, and commercial interfaces.
Complex Care Coordinator employer: Cera
Contact Detail:
Cera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Cera. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Cera’s mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time for the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Complex Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complex Care Coordinator role. Highlight your experience in complex care and your ability to manage multiple stakeholders, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since strong written communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. We want to see how you can produce compelling responses that resonate with our mission.
Highlight Relevant Experience: Don’t forget to mention any previous experience with ICB or NHS commissioning portals, as well as your understanding of complex care packages. This will help us see how you fit into our team and the impact you can make.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Cera
✨Know Your Complex Care Inside Out
Make sure you brush up on your knowledge of complex care packages and nurse-led provision. Be ready to discuss specific examples from your experience that demonstrate your understanding of high-acuity care and how you've successfully managed similar situations in the past.
✨Showcase Your Stakeholder Management Skills
Cera values strong relationships with both internal and external stakeholders. Prepare to share instances where you've coordinated multiple stakeholders effectively, highlighting your communication skills and ability to manage expectations while delivering results.
✨Demonstrate Your Organisational Skills
As a Mobilisation Coordinator, being organised is key. Bring examples of how you've managed complex schedules or rotas in previous roles. Discuss any tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
✨Be Ready to Problem-Solve
Cera is looking for proactive problem-solvers. Think of scenarios where you've faced challenges in care delivery and how you resolved them. Show that you can remain calm under pressure and have a methodical approach to finding solutions.
