HR Admin - People Associate in Basildon

Position: People Associate

Contract type: Permanent working 40hrs per week

Location: Stafford (ST18 0FX) Hybrid

Salary: Up to £30,000 per annum (DOE)

Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people's homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $300M revenues.

The role: You will be an integral part of the HR team within an ambitious company. You will be responsible for the HR administration as well as supporting and working closely with the wider business. The People Associate assists the Head of People to provide tactical and transactional human resource advice and support to the People Experience Partners.

Responsibilities:

• Deal with various people queries throughout the business in conjunction with the PEPs
• Review and update job descriptions in conjunction with the TA team
• Monitor and report on key metrics, such as turnover and retention rates
• Use HR information systems to access, input and compile data and reports
• Assist Managers and PEPs to identify development needs, in conjunction with L&D
• Manage staff relationships, responding to any queries or problems that they have and managing their expectations
• Research and recommend performance evaluation methods (e.g. employee appraisal systems)
• Monitor, review and update all HR policies and ensuring these are in line with current legislation
• Support the Head of People or PEPs with various capability investigations, including grievance and disciplinary
• Drive the business performance in relation to the organisation's objectives
• Assist in organising employer branding initiatives
• Act as the point of contact for managers, employees and other HR team members
• Maintain good communication and develop good working relationships with stakeholders and colleagues
• Develop an accurate knowledge of Cera, including the structure of the company and the services provided
• Know how and where to find Cera's policies and procedures and ensure these are followed continually throughout employment
• Understand and comply with both company and legislative requirements regarding confidentiality and data protection; maintain a code of complete confidentiality regarding written or verbal information relating to Cera's clients
• Complete all mandatory training and undertake regular updates to maintain awareness of best practices
• Attend training, annual appraisals and meetings with your line manager and use these sessions to inform your personal development plan
• Professionally represent Cera at all times, on the phone, in person and written communication

What we’re looking for:

• Someone who wants to be part of a wider team that is committed to making a positive difference in the world
• Is a fixer and problem-solver who can deal with repetitive tasks but also handles uncertainty
• Is approachable, but understands the need for confidentiality
• Can tailor their approach to team working with those inside and outside the people team
• Can deal with working in a continually changing business, as Cera is growing both organically and by the acquisition of other care companies
• This means the people team is growing and evolving
• Has a flexible approach, a willingness and ability to take on a range of tasks
• Is self-motivated and keen to learn, is willing to seek guidance when needed
• Personable, charismatic, and enthusiastic
• Has high expectations of themselves and others to work quickly and accurately, with a keen eye for detail
• Shares our values and mission
• Has great organisational skills
• Can perform effectively in fast-paced environments

What we offer:

• Flexible working hours and remote working arrangements
• 25 days holiday + your birthday off on top of bank holidays
• Mobile phone, laptop and full remote IT package setup to work remotely
• Company pension scheme
• Training and development for your role and future career development
• Competitive salary with long term employee schemes
• Lifeworks discount platform and Employee Assistance Programme
• Refer a Friend scheme
• Service awards
• Recognition awards

Life at Cera: We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

The COVID-19 pandemic has seen everybody at Cera shift to remote working. We are currently introducing a hybrid working model for specific roles. This is something we will continually review in conjunction with the changing restrictions in each of our locations. Ultimately we trust our colleagues to get the work done wherever suits them best, let us know your preferred way of working.